Customer Service Representative / Teller

Groton Bank; Village of Moravia (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k plan with employer contributions

Health Insurance (some vision and pedi

Dental Insurance

Life Insurance

Vacation Pay

Sick Pay

Holiday Pay

Bereavement Pay

AFLAC

Disability

NYPFL

Flexible Spending Account

Employee Assistance Program

Limited tuition reimbursement for bank

Job summary

The First National Bank of Groton is seeking customer-oriented individuals to join our team in Moravia, NY. You will handle day-to-day transactions and assist customers with products while maintaining a high standard of service.

We value a positive attitude, strong communication skills, and the ability to work well in a team. Training is available for motivated learners who are eager to grow with the bank.

Qualifications

• Minimum one year of customer service experience.
• Teller experience preferred, but training is available for motivated applicants.
• Must be able to work as a team, arrive on time, and present professionally.
• High school diploma or equivalent is required.

Responsibilities

• Assist customers with day-to-day transactions including deposits and withdrawals.
• Balance cash drawer with minimal errors.
• Help customers select appropriate bank products.
• Provide courteous, professional service to maintain customer satisfaction.

Skills

Customer service

Cash handling

Computer skills

Team player

Punctual

Education

High school diploma or equivalent

Job description

The First National Bank of Groton is seeking customer-oriented individuals to join our team. We value excellent communication and interpersonal skills. If you possess a positive attitude and enjoy assisting others, we encourage you to explore career opportunities with us.

Company

The First National Bank of Groton is a locally owned Community Bank established in 1865, with a mission of Customers for life, one day at a time. The Bank provides a full range of loan and deposit services at its offices in Groton and Moravia, New York. As a team member, you will play an important role in satisfying that mission by meeting the needs of our customers each and every day.

Position

Customer Service Representative/Teller

Requirements

A minimum one year of customer service experience is required and teller experience is preferred, but we are willing to train an individual who is motivated and eager to learn. This individual should have prior customer service and cash handling experience, as this is a main focus of the position. Applicants must be able to work as a team player, arrive on time, be dressed and groomed in a professional manner, and be comfortable using computers. A high school diploma or equivalent is required.

Duties

As a customer service representative, you are the face everyone sees on a day-to-day basis. Your professionalism is key, not only to your success in growing a career at the Bank, but success of the bank as a whole. The elected candidate will be tasked with accurately assisting customers with their day-to-day transactions, as well as, fitting customers into appropriate products throughout their different stages of life. Transactions will include but not be limited to deposits, withdrawals, balancing check books, and balancing a cash drawer with minimal to no errors. You may have to help customers resolve issues respectfully, politely, and professionally. We are a customer-focused organization, and as a customer service representative, customer satisfaction is a major focus. The anticipated schedule is five days and 37-45 hours per week, Monday – Saturday; Tuesday would be your day off unless you are asked to work per business needs as determined by your supervisor.

Benefits

• 401k plan with 8%-10% employee contribution
• Health Insurance (some vision and pediatric dental included in health insurance)
• Dental Insurance
• Life Insurance
• Vacation Pay
• Sick Pay
• Holiday Pay
• Bereavement Pay
• AFLAC
• Disability
• NYPFL
• Flexible Spending Account
• Employee Assistance Program
• Limited tuition reimbursement for bank-related education