Customer Service Representative Store 8

S&S Fuels Management; Las Vegas (NV); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Teladoc

401(k) with company match

Paid vacation

Paid sick leave

Flexible scheduling

Career growth opportunities

Job summary

The Customer Service Representative at Store 08, Las Vegas, NV, reports to the Store Manager and focuses on safe, profitable operation and delivering outstanding service.

This hourly, non-exempt role requires flexibility to work full-time or part-time shifts, with duties including cash handling, POS operation, and maintaining inventory and store cleanliness, while upholding company policies and safety regulations.

Qualifications

• High School diploma or GED preferred.
• Experience in retail sales and customer service preferred.
• Punctual and reliable; ability to work scheduled hours.
• Excellent English oral and written communication.
• Basic arithmetic skills.
• Ability to work independently and in a team.

Responsibilities

• Provide exemplary customer service and handle complaints promptly.
• Utilize suggestive selling techniques to drive sales while maintaining rapport.
• Process all sales on the cash register and handle cash per procedures.
• Operate POS and related equipment (cash register, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, etc.).
• Perform cleaning duties to maintain site cleanliness.
• Maintain proper inventory levels and complete shift closeouts.
• Work with minimal supervision and irregular hours as needed.
• Notify management of dishonesty and follow shoplifting procedures.

Skills

Customer service

Cash handling

Communication

Teamwork

Arithmetic

English proficiency

Education

High School diploma or GED

Tools

POS system

Job description

Job Location: Store 08, 3970NTenayaWay (39598–SS1) – LasVegas, NV89129

Position Type: Full-Time / Part-Time

Education Level: High School

Salary Range: $12.50 – $13.50 hourly (subject to location, merit, and experience with possible increase after 90‑day probation)

Travel Percentage: None

Job Category: Retail

Job Title: Customer Service Representative

Department: Operations

FLSA: Non‑exempt (eligible for overtime)

Position Summary

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This hourly, non‑exempt position reports to the Store Manager and focuses on the maintenance and operation of the company‑owned retail facility.

Responsibilities

• Provide exemplary and courteous customer service and handle complaints quickly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport.
• Process all sales on the cash register accurately and handle cash and other payment forms in accordance with cash‑handling procedures.
• Operate POS and related equipment (cash register, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food‑preparation equipment, etc.) as required.
• Perform cleaning duties to maintain site cleanliness inside and out, including basic upkeep of all equipment.
• Maintain proper inventory levels and complete shift closeouts.
• Work with minimal supervision and be available to work irregular hours as necessary.
• Notify store management of any observed dishonesty by customers, vendors, or employees and follow vendor check‑in procedures and company policy for confronting shoplifters.
• Comply with all company policies and governmental regulations.
• Attend all required employee orientations, trainings, certifications, and meetings.

Physical Requirements

• Stand and/or walk for an entire shift.
• Lift and/or carry up to 60lb. from ground to waist level as needed.
• Lift and/or carry up to 30lb. from ground to overhead for up to 30minutes of shift.
• Push and pull with arms up to a force of 20lb.
• Bend at waist with some twisting up to 1hour of shift.
• Grasp, reach and manipulate objects with hands; requires hand‑eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4hours of shift.

Working Conditions

• Approximately 95% of duties are performed indoors.
• Exposure to intermittent indoor cold temperature extremes when working in walk‑in cooler or freezer.
• Work sometimes in small spaces, independently, with minimal direction and periodic supervision.

Equipment, Tools, and Materials

• Electronic equipment: POS, store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food‑preparation equipment, etc.
• Manual equipment: cleaning supplies (rubber gloves, mop, broom, degreaser, etc.), flat cart, hand truck, grocery basket, etc.
• Handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents.

Qualifications

• High School diploma or GED (preferred).
• Experience in retail sales and customer service (preferred).
• Work as scheduled and arrive on time.
• Communicate orally and in writing in English and engage in conversation.
• Perform basic arithmetic operations.
• Work independently and as part of a team as necessary.

Benefits

• Medical, Dental, Vision, Life Insurance, Short‑term and Long‑term Disability, and Teladoc (available to full‑time employees).
• 401(k) with up to 3% company match.
• Paid vacation and sick time.
• Flexible scheduling.
• Full‑time and part‑time positions.
• Career growth opportunity to advance to Assistant Manager or beyond.

This job description outlines the general qualifications and responsibilities of this position and is not intended to be an all‑encompassing summary of the role. This position is subject to change according to developments in technology or processes, workload and staffing limitations, or other circumstances related to the needs of the business.

K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.

K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.