Customer Service Representative - State Farm Agent Team Member

Johnnydelray; Orlando (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the insurance sector is seeking a dynamic Customer Service Representative to join their team. This role is perfect for bilingual individuals who are passionate about delivering exceptional service. You will be the vital link between the company and its diverse clientele, assisting them with inquiries, educating them on insurance products, and ensuring their needs are met with empathy and professionalism. If you thrive in a fast-paced environment and have a commitment to customer satisfaction, this opportunity offers a rewarding career path with ample room for advancement.

Benefits

Bonus based on performance

Opportunity for advancement

Paid time off

Signing bonus

Qualifications

• Fluent in both Spanish & English with excellent communication skills.
• Previous customer service experience in the insurance industry is a plus.

Responsibilities

• Assist bilingual clients with inquiries related to insurance policies.
• Provide exceptional customer service through various communication channels.

Skills

Fluent in Spanish

Fluent in English

Customer service

Organizational skills

Multitasking

Empathy

Education

High school diploma

College degree

Tools

Microsoft Office Suite

CRM software

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Boynton Beach, FL

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Signing bonus

Company Overview John Peters - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.

Job Description As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:

• Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
• Providing exceptional customer service through phone, email, and other communication channels.
• Translating documents and correspondence between English and Spanish.
• Collaborating with team members to ensure accurate and timely resolution of customer issues.
• Educating clients on insurance products and helping them make informed decisions.

Qualifications

• Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
• Previous customer service experience in the insurance industry is a plus.
• Strong organizational and multitasking abilities.
• Empathetic and patient, with a commitment to resolving customer concerns.
• Familiarity with insurance terminology and policies.

Requirements

• High school diploma or equivalent; college degree is a plus.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work flexible hours to accommodate client needs.

How to Apply

Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!

John Peters - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Visit our website: www.johnnydelray.com

Compensation: $40,000.00 - $80,000.00 per year