Customer Service Representative - State Farm Agent Team Member

Joycecoleman; Orlando (FL); On-site; USD 36,000 - 46,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their team. This role focuses on delivering exceptional customer experiences and supporting the growth of a successful insurance agency. You will be responsible for addressing customer inquiries, assisting with policy changes, and processing claims. The position offers opportunities for advancement and a supportive environment where your contributions can make a real difference in the community. If you are a detail-oriented individual with a passion for helping others, this role could be a perfect fit for you.

Benefits

Health Insurance

Paid Time Off

Opportunity for Advancement

Profit Sharing

License Reimbursement

Flexible Schedule

Training & Development

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to multitask effectively.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and maintain accurate records.

Skills

Communication Skills

Interpersonal Skills

Detail-oriented

Multitasking

Customer Service Experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Tampa, FL

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Joyce Coleman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $36,000.00 - $46,000.00 per year

Additional Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.