Customer Service Representative - State Farm Agent Team Member

Mfazzone; New York (NY); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Growth potential/Opportunity for advancement

Paid time off

Simple Retirement Plan

Holiday parties and lunches

Job summary

A State Farm agency in Latham, NY, seeks a Customer Service Representative to deliver exceptional client experiences and assist with insurance inquiries. This full-time position offers a salary of $20.00 - $24.00 per hour and provides opportunities for career growth and valuable experience in the insurance industry.

Qualifications

• Dedicated to providing excellent customer service.
• Excellent communication skills to assist customers effectively.
• Proactive in problem-solving and meeting customer needs.

Responsibilities

• Establish and maintain customer relationships.
• Provide prompt and accurate customer service.
• Educate customers about their insurance options.

Skills

Customer service dedication

Effective communication

Proactive problem-solving

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time, Latham, NY

Compensation: $20.00 - $24.00 per hour

About Us

As a Customer Service Representative with Maryann Fazzone, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

I have been a State Farm agent for 39 years. I always put my employees first! We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Benefits

• Growth potential/Opportunity for advancement within the office.
• Paid time off (vacation and personal/sick days).
• Valuable career-building experience.
• Simple Retirement Plan.
• Holiday parties and celebratory lunches.

State Farm agents are independent contractors who hire their own employees. State Farm employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.