Customer Service Representative - State Farm Agent Team Member

Eshapatel; Illinois; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking insurance agency dedicated to helping individuals manage their risks and achieve their dreams. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, resolving inquiries, and supporting policy management. With opportunities for internal growth and a focus on customer satisfaction, this position is perfect for empathetic individuals who thrive in a dynamic environment. Enjoy a competitive salary, performance bonuses, and a range of benefits, including paid time off and tuition assistance, as you embark on a rewarding career path.

Benefits

Bonus based on performance

Competitive salary

Free food & snacks

Paid time off

Signing bonus

Training & development

Tuition assistance

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and ability to multitask are required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.

Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Multitasking

Bilingual in Spanish

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free food & snacks
• Paid time off
• Signing bonus
• Training & development
• Tuition assistance

Role Description:

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are a State Farm agent since 2007 serving IL, IN, IA, and WI.

As a Customer Service Representative with our agency, you will generate exceptional customer experiences that support the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a good fit. You will enhance your career by resolving customer inquiries, coordinating with team members, and anticipating the needs of the community members you serve.

We look forward to connecting with you if you are customer-focused and empathetic. We offer internal growth opportunities for driven and sales-minded candidates.

Responsibilities:

1. Answer customer inquiries and provide policy information.
2. Assist customers with policy changes and updates.
3. Process insurance claims and follow up with customers.
4. Maintain accurate records of customer interactions.

Qualifications:

• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.
• Bilingual in Spanish required.