Customer Service Representative (Sr. Loan Consultant)

Lendmark Financial Services LLC; Saint Peters (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

401(k)

Life insurance

Long-term disability

Tuition assistance

Employee assistance program

Optional critical care insurance

Auto insurance

Home insurance

Pet insurance

Job summary

Lendmark Financial Services LLC is seeking a Sr. Loan Consultant in a branch role in Missouri. The position supports the Branch Manager by overseeing branch operations, staff performance, and customer satisfaction.

You will approve loans within limits, process consumer loans, and contribute to achieving sales and profitability targets. Ideal candidates bring 5+ years in consumer finance, strong communication skills, and proficiency with lending software and MS Office.

Qualifications

• High School Diploma or GED required.
• 5+ years consumer finance or related experience.
• Excellent communication and customer service skills.
• Proficient with lending software and MS Office.

Responsibilities

• Assist with management and motivation of staff to meet goals and branch profitability.
• Make loan decisions up to lending limits; process and close consumer loans; collect accounts in delinquency.
• Develop community relationships for business development and sales goals.
• Assist customers with solutions and monitor overall satisfaction.
• Support hiring, training and performance reviews as applicable.
• Ensure a high quality of customer service.

Skills

Communication

Customer service

Staff motivation

Documentation

Education

High School Diploma or GED

Associates or Bachelor's Degree (preferred)

Tools

Lending software

Microsoft Windows

Excel

Word

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.GENERAL SUMMARY:The role of Sr. Loan Consultant is to support the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff.MAJOR DUTIES/RESPONSIBILITIES:Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.Assist branch manager with business development relationships within the community. Sell products and services to meet sales goals.Assist customers with the implementation of solutions and monitor overall customer satisfaction.Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.Ensure a high quality of customer service.All other duties as assigned.BASIC REQUIREMENTS:High School Diploma or GED from accredited institution5 plus years consumer finance or related experienceAbility to work with minimum supervisionExcellent communication skillsProficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word ApplicationsPREFERRED/DESIRED QUALIFICATIONS:Associates or Bachelor’s DegreeBilingual, Spanish/EnglishCOMPENSATION:The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.WORK ENVIRONMENT:Office EnvironmentIf you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!