Customer Service Representative | Specialty Pharmacy

Sioux Center Health; Sioux Falls (SD); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

PTO day 1 for eligible hires

Retirement plan with employer matching

Mentorship and hands-on training

Job summary

Avera Integrated Services Center in Sioux Falls is seeking a Pharmacy support staff member to assist with medication distribution, inventory control, and billing processes. You will handle POS transactions, mail distribution, and record-keeping under supervision of a Pharmacist.

The role requires attention to detail, effective communication, and the ability to work as part of a multidisciplinary team to support patient care and regulatory compliance.

Qualifications

• High school diploma or GED required.
• One-year certificate from college/technical school; 2 years retail experience; or equivalent combination.

Responsibilities

• Performs clerical/billing functions for medication distribution and accounting software.
• Runs cash register, credit card, and employee badge swipe for POS transactions in pharmacy.
• Collaborates with Billing Specialist to provide financial information.
• Works with Med B Specialist to provide transaction information.
• Opens and distributes mail.
• Assists stocking merchandise and maintains presentation.
• Maintains records for Pharmacy, Joint Commission, OSHA, and other standards.

Skills

Communication

Teamwork

Attention to detail

Education

High School Diploma or GED

College/technical certificate

Job description

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience. $17.50 - $21.50

Location

Integrated Services Center

Worker Type

Regular

Work Shift

Day Shift (United States of America)

Position Highlights

Monday-Thursday, 8:00am-5:30pm, Friday 8-12pm 80hrs/2wks.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Assist in drug shortage, drug inventory, point-of-sale transactions and required record keeping under the supervision of a Pharmacist.

What You Will Do

• Performs clerical/billing functions associated with the medication distribution system and accounting software.
• Runs cash register, credit card machine and employee badge swipe machine associated with point-of-sale transactions within pharmacy.
• Works with Avera Billing Specialist to provide all needed financial information.
• Work with Med B Specialist to provide all needed transaction information.
• Open and distributes mail.
• May assist stocking merchandise according to merchandise layout plan. Organize and assist in maintaining merchandise presentation.
• Assists with the collection and maintenance of records as needed by the Pharmacy department, Joint Commission accreditation, OSHA guidelines and other accreditation as may be required by law, practice standards or departmental policy.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, Or Work Experience

• High School or GED Equivalent
• One-year certificate from college or technical school; 2 years experience in a retail sales store environment; or an equivalent combination of education and experience

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].