Customer Service Representative | Specialty Pharmacy

Sioux Center Health; Sioux Center (IA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

PTO available day 1 for eligible hires

Employer matching retirement plan up -

Job summary

Avera Integrated Services Center seeks a Pharmacy Support associate to assist in drug shortage, inventory, POS transactions and required record-keeping under the supervision of a Pharmacist.

Typical hours are Monday–Thursday 8:00am–5:30pm and Friday 8:00am–12:00pm, totaling 80 hours every two weeks. PTO available day 1 for eligible hires; opportunities for career development and mentorship.

Qualifications

• High school diploma or GED required
• One-year certificate from college or technical school; 2 years experience in a retail sales environment; or an equivalent combination of education and experience

Responsibilities

• Performs clerical/billing functions for medication distribution and accounting software
• Runs cash register, credit card machine, and employee badge swipe for POS transactions in pharmacy
• Collaborates with Billing Specialist to provide financial information
• Works with Med B Specialist to provide required transaction info
• Opens and distributes mail
• May assist stocking merchandise and maintain presentation
• Maintains records per Pharmacy dept, Joint Commission, OSHA and applicable standards

Job description

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience. $17.50 - $21.50

Location

Integrated Services Center

Worker Type

Regular

Work Shift

Day Shift (United States of America)

Position Highlights

Monday-Thursday, 8:00am-5:30pm, Friday 8-12pm 80hrs/2wks.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Assist in drug shortage, drug inventory, point-of-sale transactions and required record keeping under the supervision of a Pharmacist.

What You Will Do

• Performs clerical/billing functions associated with the medication distribution system and accounting software.
• Runs cash register, credit card machine and employee badge swipe machine associated with point-of-sale transactions within pharmacy.
• Works with Avera Billing Specialist to provide all needed financial information.
• Work with Med B Specialist to provide all needed transaction information.
• Open and distributes mail.
• May assist stocking merchandise according to merchandise layout plan. Organize and assist in maintaining merchandise presentation.
• Assists with the collection and maintenance of records as needed by the Pharmacy department, Joint Commission accreditation, OSHA guidelines and other accreditation as may be required by law, practice standards or departmental policy.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, Or Work Experience

• High School or GED Equivalent
• One-year certificate from college or technical school; 2 years experience in a retail sales store environment; or an equivalent combination of education and experience

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].