Customer Service Representative (Self Storage)

Mini Mall Storage Properties; Palatine (IL); In loco; USD 21.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision, life insurance

401(k) matching

Paid time off

Employee Assistance Program

Employee discounts

Referral program

Career growth opportunities

Safety-first culture

Descrizione del lavoro

Mini Mall Storage Properties in Palatine, IL is seeking a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations to guide customers to the right storage solutions while keeping the facility safe, clean, and welcoming.

You will assist customers in person, by phone, and online; convert leads into rentals; complete rental agreements and payments; and support collections, inspections, and daily reconciliation.

Competenze

• High school diploma or equivalent required.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills are essential.
• Comfortable working independently and juggling multiple priorities.
• A background check is required as part of the hiring process.
• Basic computer skills, including Microsoft Office, are expected.

Mansioni

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on an occasional basis.

Conoscenze

Customer service

Sales

Communication

Organizational skills

Independent work

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Join a Fast-Growing Company That's Redefining Self Storage

Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location.

Customer Service Representative (Self Storage)

You'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming.

What do we offer?

• Competitive hourly pay & paid time off.
• Performance-based bonus program.
• Full-time daytime schedule with no late nights, early mornings, or Sundays.
• Comprehensive health, dental, vision, and life insurance benefits.
• Retirement savings/401(k) matching program.
• Employee Assistance Program, employee discounts and referral program.
• Career growth opportunities in a rapidly expanding organization.
• Safety-first, team-oriented culture.

What will you do?

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.

What will you need?

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• As part of our hiring process, a background check is required.
• Basic computer skills, including Microsoft Office.

At Mini Mall, we are guided by Integrity, Grit, Customer Focus, Community, and Safety & Security. If you're looking for a stable career with opportunities for growth and a chance to make a positive impact every day, we'd love to hear from you.

Join Mini Mall and help shape the future of self-storage.

What makes us different makes us stronger.We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired,trusted,and supported so they can be and bring their best.We'recommitted to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valuedand utilizedto help achieve better results. As anorganization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics.We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.Should you require accommodation to participate fully in the recruitment process, please email [e-mail].