Customer Service Representative (Self Storage)

Mini Mall Storage Properties; Nacogdoches (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Group benefits plan

401K matching program

Discretionary bonus program

Safety-first work environment

Job summary

Mini Mall Storage Properties is seeking a Customer Service Representative in Texas to deliver outstanding service, manage leads, and oversee operations at storage facilities. Responsibilities include sales, lead follow-up, unit inventory, brand standards, security, and daily financial reconciliation, while providing excellent customer care.

You will work independently and with a team, handle delinquency processes, and participate in improving customer experience.

Qualifications

• High school diploma or equivalent with preference for sales or customer service experience.
• Proficiency in basic computer skills and Microsoft Office.
• Ability to work independently and in a team.
• Strong organizational, problem-solving, and communication skills.
• Attention to detail in inventory management and security protocols.
• Successful background check and MVR verification.

Responsibilities

• Follow internal sales processes to convert leads into sales/up sales through phone, online, and walk-in channels.
• Build and maintain strong relationships with current and prospective customers.
• Address inquiries, concerns, and complaints promptly and professionally.
• Facilitate the auction process for units with unpaid accounts and delinquency.
• Use market knowledge to understand potential customer demographics and pricing strategy.
• Complete rental agreements, protection plans, and apply discounts as applicable.
• Maintain detailed records of sales activities and customer interactions.
• Ensure daily reconciliation of rent payments and financial transactions.
• Identify opportunities to support property improvements and enhance customer satisfaction.
• Conduct regular walkthroughs to manage unit inventory, cleanliness, brand standards, and security features.

Skills

Customer service

Sales

Teamwork

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers.

As a Customer Service Representative at Mini Mall Storage, you will play a pivotal role in delivering outstanding service to our customers while overseeing the effective operation and maintenance of our storage facilities. Your responsibilities encompass lead management, sales, customer service, unit inventory, brand standards, security, delinquency management, auction processes, and daily business reconciliation.

WHAT WILL YOU DO?

• Follow internal sales processes with potential customers to convert leads into sales/up sales through various channels, including phone, online, and walk-in.
• Build and maintain strong relationships with current and prospective customers.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
• Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
• Facilitate the customer experience by completing their rental agreements, protection plans and applying appropriate discounts as applicable.
• Maintain detailed records of sales activities, customer interactions, and transactions.
• Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
• Identify, escape, and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency.
• Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.
• Other job duties as assigned.

WHAT WILL YOU NEED?

• High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
• Basic computer skills, including Microsoft Office proficiency.
• Ability to work independently and collaboratively within a team.
• Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills.
• Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
• Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
• We provide a competitive compensation package comprised of a group benefits plan, 401K matching program, and a discretionary bonus program.
• We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.

Should you require accommodation to participate fully in the recruitment process, please email [e-mail].