Customer Service Representative - Self Storage

CubeSmart; Cleveland (OH); Presencial; USD 19.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

401(k) match

Health benefits

Competitive pay

Daytime hours

Descripción de la vacante

CubeSmart Self-Storage is seeking a Store Operations Associate to manage stores within the district, combining customer service with property maintenance. You will build relationships, identify storage needs, and ensure a standout customer experience across multiple locations.

The role includes renting units, processing payments with our POS, and daily tasks to keep the property clean and secure. A positive, self-driven mindset and ability to work Saturdays are essential.

Formación

• Customer service experience in a diverse customer market.
• Self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays (and Sundays in some locations).
• Valid driver’s license and auto insurance required.
• Authorized to work in the U.S. without sponsorship.

Responsabilidades

• Develop customer relationships by identifying self-storage needs and delivering solutions.
• Rent units, process payments, and manage the leasing process.
• Walk the property and perform daily operational tasks.
• Maintain clean and safe facilities and grounds.

Conocimientos

Customer service

Positive attitude

Operational focus

MS Office

Herramientas

POS System

Descripción del empleo

Overview

At CubeSmart, our culture makes the difference.

• This role is a pipeline posting for CubeSmart as we have an ongoing need for Associates*

When we say it’s what inside that counts, we are saying “you count”

Responsibilities

What CubeSmart Self-Storage offers:

• Work/Life Balance That Works for You – Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
• A Culture You’ll Want to Be Part Of – Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay from Day One – Start strong with a competitive hourly rate that reflects your value.
• Time Off That Grows with You – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Shape Your Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
• Benefits That Support Your Life – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

In your role at CubeSmart Self-Storage, you will be required to manage and maintain stores within your district. This includes skills in both customer service and property maintenance.

The Store Operations Associate is responsible for two key areas:

Customer Service

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Property Maintenance

• Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.)

Qualifications

Job Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
• Some locations may require Sunday hours.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.