Customer Service Representative - Riding Warehouse - Alpharetta, GA

Tennis Warehouse; Alpharetta (GA); Vor Ort; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health insurance

Life insurance

Disability coverage

Paid vacation

Sick time

401k

Profit sharing

Employee discounts

On-site gym

Career growth

Appreciation events

Zusammenfassung

Tennis Warehouse in Alpharetta, GA is seeking a Customer Service Representative to join our on-site team. You will assist customers by phone, live chat, and email, guiding them to the right products and resolving issues with empathy and speed.

The role offers either full-time or part-time hours (40 hours/week or 16–28 hours/week), with a competitive hourly pay of $16–$18, plus benefits and employee discounts. A strong team attitude and comfort with technology are essential to success.

Qualifikationen

• Address customer needs effectively and with empathy.
• Learn and use new technology quickly.
• Understand products/services to assist customers accurately.
• Keep updated on product changes and updates as needed.
• Proficient in Microsoft Office Suite for daily tasks.

Aufgaben

• Serve as direct point of contact with customers via phone, chat, and email.
• Build strong connections and provide knowledgeable product guidance.
• Resolve issues promptly with confidence and empathy.
• Support customers in finding products that fit their needs.

Kenntnisse

Customer service

Communication

Problem solving

Team player

Tech savvy

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Position Details

Employment Type: Full-Time or Part-Time

Hiring Range: $16-$18 per hour, depending on experience

Schedule: Late afternoon Monday-Friday; Saturday shift required

Hours: Full-time (40 hours/week) or part-time (minimum 16 hours/week, maximum 28 hours/week)

Location: Alpharetta, Georgia; On-site (No remote or hybrid option)

About Us

We're more than an e-commerce retailer - we're a destination for athletes, adventurers, and sports enthusiasts. Sports Warehouse offers a carefully curated selection of gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back.

The Sports Warehouse Family of Brands

• Tennis Warehouse
• Pickleball Warehouse
• Padel Warehouse
• Running Warehouse
• Tackle Warehouse
• Ice Warehouse
• Inline Warehouse
• Derby Warehouse
• Riding Warehouse
• Skate Warehouse
• TYPTI Warehouse

Benefits & Perks

Health & Wellness

• Medical, dental, and vision insurance*
• Life insurance*
• Short-term disability coverage*

Time Off

• Paid vacation*
• Paid sick time

Financial Benefits

• 401(k) retirement plan
• Profit-sharing program

Workplace Perks

• Employee discounts across all Sports Warehouse brands
• Complimentary access to our on-site fitness facility
• Career growth and development opportunities
• Employee appreciation events and team celebrations

*Available to eligible full-time employees.

Customer Service Representative

Our Customer Service team is at the heart of every great customer experience. We're looking for reliable, personable individuals who enjoy helping others and are passionate about building lasting relationships with our customers. Whether assisting customers over the phone, through live chat, or via email, you'll provide knowledgeable guidance, answer questions, solve problems, and help customers find the products that best fit their needs.

Success in this role comes from a genuine desire to help people, strong communication skills, and the ability to think critically and resolve issues with confidence and empathy. Every interaction is an opportunity to earn a customer's trust and reinforce the exceptional service Sports Warehouse is known for.

If you're a positive team player who thrives in a fast-paced environment, enjoys learning about various sporting goods products, and takes pride in delivering outstanding customer experiences, we'd love to have you join our team.

Purpose of Position

Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.

The ideal candidate will

• Have first-hand experience caring for, riding or training horses.
• Experiential knowledge within western, endurance, or English disciplines.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow co-workers and function as part of a team.
• Have the ability to multi-task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.

Requirements

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.