Customer Service Representative - Ridgedale

Nordstrom; Minnetonka (MN); In loco; USD 23.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Merchandise Discount

401k and Benefits

Descrizione del lavoro

Nordstrom is seeking a customer-focused associate in Minnetonka to assist customers with transactions and build relationships through confident, friendly service. You will use store technology, protect customer information, and support team goals.

The role emphasizes flexibility in hours, teamwork, and participation in Nordstrom Rewards initiatives, with pay details provided per location and state guidelines.

Competenze

• Ability to build relationships with customers, peers and leadership.
• Proficiency with MS Windows, iOS and Android in store tech.
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative and ownership of work.
• Ability to work a flexible schedule based on department needs.

Mansioni

• Assist customers with transactions through a seamless and friendly experience.
• Demonstrate expertise in all technologies used in the store environment.
• Inspire trust, teamwork and positive team relationships.
• Defuse customer situations and provide timely resolutions.
• Ensure security and privacy of customer information through education and resolution of issues.
• Motivate others to participate in Nordstrom Rewards program.

Conoscenze

Customer relationships

OS proficiency

Clear communication

multitasking

Ownership

Strumenti

MS Windows

iOS

Android

Descrizione del lavoro

Job Description

This job is a great fit for someone who is customer obsessed and loves to solve problems.

A day in the life…

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Inspire trust, teamwork and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance and resolution of issues
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
• The hours and schedule for this position will vary by week depending on business needs

You own this if you have…

• The ability to effectively build relationships with your customers, peers and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication with strong interpersonal skills
• The ability to prioritize multiple tasks in a fast-paced environment
• Accountability, initiative and a high level of ownership
• The ability to work a flexible schedule based on department needs
• Physical Requirements:
• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$16.85 - $17.55 Hourly

At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men’s Fragrance sales roles typically receive is 3%.

We’ve got you covered…

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.