Customer Service Representative / Retail Sales Associate

Douglas Feed And Ranch Supply, Inc.; Roseville (CA); On-site; USD 14,000 - 19,000; Part time

Job summary

Douglas Feed And Ranch Supply, Inc. in Roseville, CA is seeking team members for a fast-paced, family-owned pet feed & supply retailer.

This part-time position starts at $12.00 per hour, with potential to become full time, depending on experience. Responsibilities include greeting customers, answering questions, stocking shelves, basic cash handling, scheduling deliveries and providing excellent customer service.

Qualifications

• Friendly, professional attitude and good communication with customers and coworkers.
• Ability to count, write legibly, and follow instructions.
• Willingness to work varied hours, weekends and holidays (excluding Christmas and Thanksgiving).

Responsibilities

• Greet customers in a professional and friendly manner.
• Assist customers with questions about products.
• Stock and front shelves; perform basic cleaning.
• Handle basic cash transactions and up-sell when appropriate.
• Answer phones and make outgoing calls to customers and vendors.
• Schedule and take delivery orders.

Skills

Customer service

Cash handling

Lifting 50 lbs

Communication

Upselling

Attention to detail

Team work

Job description

About the Position

Compensation: Starts at $12.00, TBD depending on experience

Employment type: part-time, potentially full time

An exciting opportunity to join our growing team at our award-winning, family owned retail store. As one of the largest independent pet feed & supply retailers in Placer County, we're looking for the right individuals who enjoy working in a fast-paced, animal loving, customer service-oriented environment.

Knowledge of general pet & equine nutrition and care are desired but not required.

Basic Responsibilities Include (but are not limited to):

• Greeting customers in professional and friendly manner
• Assisting customers with questions about products
• Basic cleaning and duties such as vacuuming, dusting, mopping, sweeping, etc.
• Stocking and fronting shelves
• Putting away orders of veterinary supplies, tack, pet supplies, pet food, etc.
• Basic cash-handling
• Up-selling and sales-type duties
• Provide excellent customer service
• Answer phones
• Make out-going calls to customers and vendors
• Taking and scheduling delivery orders

Basic Job Requirements Include (but are not limited to):

• Friendly, professional attitude
• Physically able to lift up to 50 lbs., bend, stoop and climb
• Attention to detail and accuracy
• Able to count correctly, write legibly and follow instructions
• Able to communicate effectively and professionally with customers, co-workers and management
• Able to work varied hours, weekends and holidays (excluding Christmas and Thanksgiving)
• Comfortable speaking to customers in person and on the phone