Customer Service Representative Retail

Default Brand; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Extended health, dental, and vision보험

Employee discount 10-30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley is seeking a Customer Service Representative to be the front-line ambassador, delivering exceptional service and supporting store operations. You will handle customer interactions across in-person, phone, and email channels and assist with sales orders and account maintenance.

The role emphasizes teamwork, accuracy in paperwork, and adherence to company policies, with opportunities for growth within Ashley's expanding U.S. footprint. Training and benefits accompany the position.

Qualifications

• Legally authorized to work in the US.
• 18 years old or older.
• High school diploma or equivalent required.
• Knowledgeable in Microsoft Office Suite and basic system transactions.
• 1 year of customer service, office, and/or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays; rotation for store opening/closing.
• Thrives in a team environment.

Responsibilities

• Front Desk & Customer Service: Greet customers warmly and professionally in-person, by phone, and via email.
• Sales Order Support: Assist with processing sales orders accurately and obtain proper approvals.
• Customer Account Management: Process credit applications and maintain customer data in retail systems.
• Cash Handling & Financial Procedures: Handle cash and reconcile transactions under supervision.
• Customer Issue Resolution: Address inquiries and resolve issues, escalating to management as needed.
• Audit & Compliance Assistance: Support audits and inventory processes with accurate documentation.
• Reporting & Documentation: Maintain records and prepare routine reports per company standards.
• Team Collaboration: Work with sales, merchandising, and store staff to ensure a smooth customer experience.
• Technology & Systems: Use POS, retail software, and MS Office to perform duties.
• Complete any additional tasks assigned by management.

Skills

Customer service

Microsoft Office

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States.

Purpose at Ashley:

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

WhatYou'llDo

• Front Desk & Customer Service: Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support:Assistwith processing sales orders accurately and efficiently, ensuring all required documentation iscomplete,and proper approvals are obtained beforefinalizingtransactions.
• Customer Account Management:Process customer credit applications,assistwith financing arrangements, andmaintainaccuratecustomer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution:Address customer inquiries and concerns professionally, escalating complex issues to Management asappropriate whilefollowing up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation:Maintainaccuraterecords, prepare routine reports, and ensure all sales and office paperworkisproperly completed and filed according to company standards.
• Team Collaboration:Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems:Utilizepoint-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete anyadditionaltasks as assigned bymanagement

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience,preferred
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts
• Thrive in a teamenvironment

What's In It for You:

When you joinus, you are eligible toparticipatein our comprehensive benefits programs,whichinclude:

• Extended health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/DisabilityInsurance
• Flex Spending Account
• 401K
• Paid Time off

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.