Customer Service Representative (Remote)

OTRA Travels; Charlotte (NC); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Discount

Flexible Schedule

Highly discounted travel opportunities

Job summary

A leading travel agency is seeking a Customer Service Representative to work remotely. In this role, you will assist clients with their travel needs by providing exceptional customer service and knowledge of the travel industry. Responsibilities include connecting with clients to book travel, researching best travel deals, and maintaining an evolving knowledge of various products. Ideal candidates should be adaptable, self-motivated, and possess excellent communication skills. This position offers flexibility and employee discounts for travel.

Qualifications

• Must be at least 18 years of age.
• Previous experience in Customer Service is a plus but not required.
• Must possess a Smartphone, tablet, or computer/laptop with reliable internet access.
• Be ready to be flexible in your daily routine since client's needs are always changing.

Responsibilities

• Connect with clients via phone/email/chat/social media to assist them.
• Research best travel deals, customs, weather, and activities.
• Learn how to book travel across various vendors and services.
• Maintain an evolving knowledge base of products and services.
• Provide outstanding customer service before, during, and after trips.

Skills

Excellent written and verbal communication

Time management

Self-motivated

Adaptability to changes

Enthusiasm and positive attitude

Job description

Customer Service Representative (Remote)

Charlotte, North Carolina, United States

About the job Customer Service Representative (Remote)

Customer Service Representative
Full Time/Part Time/Remote

We are looking for ambitious, energetic, outgoing individuals join our team in the travel industry. A candidate with a background in Customer Service will EXCEL in our customer service position due to the incredible work ethic, determination, and grit they bring to the team. You will be able to educate your clients as to what is the best resort for their budget and location and provide them with amazing itineraries so they can have the best vacation of their lives. We work with some of the best and most recognized companies in the industry, so professionalism and excellent communication skills are a must! And you won't believe the amazing perks!

Duties and Responsibilities:

• Building a rapport with the clients is key to being successful. Connect with clients via phone/email/chat/and or social media to assist them with all their travel needs
• A big part of what we do is researching the best deals, customs, weather, activities they can add while there, and more. We teach you how to get all the info you need, to book any type of travel, whether it be cruise, resort, groups, or more.
• We book directly with the vendors, and you will need to learn what vendors are best to use for the location your clients want to go to. You will learn how to book air, resort, car rentals, Theme Park tickets, sporting events, cruises, show tickets, concerts, and more.
• Develop and maintain a knowledge base of the evolving products and services. The travel industry is always changing, and we offer trainings on new resorts and more so you can be more valuable to your clients.
• By providing outstanding customer service before, during, and after their vacation, that ensures happy repeat clients. By maintaining excellent client records, you will be able to assist repeat clients more easily.

Job Requirements:

• Must have a Smartphone, tablet and/or computer/laptop with reliable internet access
• Previous experience in Customer Service a plus, but not required
• Must be at least 18 years of age
• Be ready to be flexible in your daily routine since client's needs are always changing!
• Possess excellent written and verbal communication, and time management skills
• Self-motivated and able to adapt and comprehend changes in the travel industry
• High level of confidence, enthusiasm, and positive attitude
• The ability to work remote
• Flexible Schedule
• Employee Discount

We do everything we can to get great deals for the clients to fabulous destinations, and provide great service before, during, and after their trip, ensuring we have happy repeat clients. And don't forget you get highly discounted/almost free travel for yourself? If you have been looking for something special for your next career, then we want to talk to you.

OTRA Travels is an Equal Opportunity Business.