Customer Service Representative - Part Time Patient Registration

R1 RCM; Tremonton (UT); On-site; USD 23,000 - 32,000; Part time

Job summary

R1 RCM Inc. is seeking a Customer Service Representative – Patient Registration for the Intermountain Bear River Hospital.

This part-time PRN role focuses on delivering fast, compassionate access to care and accurate patient registration, impacting patient experience and revenue cycle outcomes. You will register patients, collect demographics, verify insurance, collect co-pays, and provide cost estimates while coordinating with clinical teams for smooth patient flow.

Qualifications

• Experience in delivering exceptional customer service.
• Strong interpersonal and communication skills in a fast-paced environment.
• Ability to multitask and prioritize with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED is required.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions clearly and compassionately.
• Build trust with patients during moments of illness, anxiety, or uncertainty.
• Navigate insurance plans, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Computer systems

Job description

Location: Intermountain Bear River Hospital Schedule: Part‑time PRN (as needed), minimum 48 hours a month, 24 hours on call.

R1 is the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

We are the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.

About the Role

As a Customer Service Representative – Patient Registration you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do

• Provide exceptional customer service and assist patients and families with the check‑in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast‑paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

What We’re Looking For

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast‑paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

What You’ll Gain

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job

• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.
• Fast‑Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions – balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US‑based position, the base pay range is $16.61 - $22.95 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle.

To learn more, visit: https://www.r1rcm.com.