Customer Service Representative - Part time Patient Registration

R1 RCM; Indianapolis (IN); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. in Indianapolis, IN is seeking a Patient Access Associate to support patient registration and direct inquiries. This on-site role involves greeting patients, routing written communications, and coordinating with care teams to ensure smooth admissions and service flow.

No prior experience is required beyond a high school education; you will learn procedures and contribute to team objectives. The pay range is $16.12–$23.21 per hour, with benefits and opportunities for growth within the

Qualifications

• High School diploma or equivalent is required or considered.
• No prior healthcare experience required; training provided.

Responsibilities

• Support patient registration using available technology.
• Route written communications as appropriate.
• Communicate with patients in person, by phone, and by email.
• Greet patients and visitors and handle general inquiries.
• Determine priorities on assigned shifts.
• Assist teammates with new procedures and duties.
• Perform other duties as assigned by supervisor.

Education

High School diploma or equivalent

Job description

Essential Responsibilities

• Utilization of technology to support patient registration.
• Routes written communications as appropriate.
• Communicates with others in person, by telephone, and/or email utilizing various communication technologies.
• Will receive patients and visitors and handle general inquiries.
• Determines work priorities on assigned shifts.
• Assist with supporting associates on new procedures and duties to be performed.
• Performs other duties as assigned by Patient Access Manager or Team Lead as needed.

Education Level

High School - Equivalent experience will be considered

Experience Level

No experience required

Licenses and Certifications

Not Specified

Skills

Not Specified

Physical Demands

• Sitting
• Standing
• Extended Computer Usage
• Walking

Work Environment

• Well-lit
• On-site
• Noise Level -Quite
• Climate Controlled

For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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