Customer Service Representative - Part Time As Needed Patient Registration

R1 RCM; Middleburg (FL); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Cross-training across departments

Competitive benefits package

Job summary

R1 RCM Inc. in Florida seeks a Customer Service Representative - Patient Registration. This PRN, part-time role puts you at the front line of patient access, ensuring fast, compassionate registration and clear communication in a hospital setting.

You’ll work across multiple computer systems, answer phones, verify insurance details, collect co-pays, and support timely access to care while collaborating with nurses and care teams. Prior healthcare background is not required as training is provided.

Qualifications

• High School Diploma or GED required.
• Healthcare/registration experience is a plus.
• Must be able to pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and clarity.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate diverse insurance plans and coverage details, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Background check clearance

Education

High School Diploma or GED

Job description

Location: Ascension St Vincent's Clay County

Shift: PRN- part time, work as needed. Open availability required for as needed shifts (must have day, evening, and overnight availability to be considered). Holiday and weekend availability is required. Shifts will range between 8-12 hours. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Customer Service Representative - Patient Registration you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

WhatYou’llDo:

• Provideexceptional customer serviceand assist patients and families with the check-in processworking acrossmultiple computer systemsto register patients efficiently


• Answer phones and gatheraccuratepatient informationquicklyin a fast-paced environment


• Supporttimelyaccess to careby minimizing delays in registrationand answer questions with confidence, clarity, and compassion


• Build trustwith patients during moments when they may be ill, anxious, confused, or overwhelmed


• Navigate diverseinsurance plans and coverage details, enter demographics and medical data, collectco-paysand provide cost estimates when applicable


• Collaboratewith nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

WhatWe’reLooking For:

• Exceptionalcustomer serviceexperience,communicationand interpersonal skills


• Strong composureand professionalisminafast-paced environment


• Ability tomultitask and prioritize quicklywithhigh attention to detail


• Comfortablewith shifting priorities based on patient needs


• Experience withpatient access, medical registration, insurance verification, or front deskis a plus (but not required)


• High School Diploma or GED


• Ability to pass background check, drug test, and meet vaccination requirements

WhatYou’llGain:

• Experience inhealthcare administration & patient access


• Exposure torevenue cycle, insurance processes, and hospital operations


• Opportunityfor growth within R1


• A team environment focused oninnovation, collaboration, and patient experience


• Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job

• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.


• Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.


• Fast-Paced, Never Boring:You’ll move between systems, phone calls, and in-person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.


• Supportive Team Environment:We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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