Customer Service Representative - Part Time As Needed Patient Registration

R1 RCM, Inc.; Hancock Township (MI); Sur place; USD 22 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Competitive benefits package

Résumé du poste

R1 RCM, Inc. is seeking a Customer Service Representative - Patient Registration for LifePoint Portage Hospital in Michigan. This PRN, part-time role focuses on welcoming patients, verifying information, and enabling fast, accurate access to care.

You will work across systems to support insurance questions, collect co-pays, and collaborate with care teams. Training is provided; high school diploma required; base pay $16.00–$21.10/hour with a comprehensive benefits package.

Qualifications

• Excellent customer service experience and strong interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• High attention to detail and ability to multitask.

Responsabilités

• Greet patients and families, check-in, and verify information across systems.
• Answer phones and collect accurate patient data quickly.
• Assist with insurance details, co-pays, and cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Connaissances

Customer service

Communication

Interpersonal skills

Multitasking

Formation

High School Diploma or GED

Description du poste

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Location: LifePoint Portage Hospital

Shift: PRN- part time, work as needed. This position does not have a set schedule and shifts will be vary depending on coverage needs. Open availability is required for as needed shifts - must have day, evening, and overnight availability. Holiday and weekend availability is required. Shifts will range between 8-12 hours - must have availability to work up to 12 hour shifts. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed. All shift requirements will need to be met in order to be considered.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Customer Service Representative - Patient Registration you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

What You’ll Do:

• Provideexceptionalcustomer serviceand assist patients and families with the check-in processworking acrossmultiple computer systemsto register patients efficiently
• Answer phones and gatheraccuratepatient informationquicklyin a fast-paced environment
• Supporttimelyaccess to careby minimizing delays in registrationand answer questions with confidence, clarity, and compassion
• Build trustwith patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverseinsurance plans and coverage details, enter demographics and medical data, collectco-paysand provide cost estimates when applicable
• Collaboratewith nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For:

• Exceptionalcustomer serviceexperience,communicationand interpersonal skills
• Strong composureand professionalisminafast-paced environment
• Ability to multitask and prioritize quickly withhigh attention to detail
• Comfortablewith shifting priorities based on patient needs
• Experience withpatient access, medical registration, insurance verification, or front deskis a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

What You’ll Gain:

• Experience inhealthcare administration & patient access
• Exposure torevenue cycle, insurance processes, and hospital operations
• Opportunityfor growth within R1
• A team environment focused oninnovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job

Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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