Customer Service Representative Part Time

K&G Fashion Superstore; Raleigh (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee discount on first purchase

Ongoing Tailored Brands store discount

Job summary

K&G Fashion Superstore in Raleigh, NC is seeking a Customer Service Representative to deliver a world-class shopping experience for every guest. We offer competitive hourly rates, flexible schedules, tuition reimbursement, a generous employee discount on your first purchase, and ongoing discounts across Tailored Brands stores.

Join a team that values customer obsession and continuous improvement, with opportunities to learn new programs, collaborate with associates at all levels, and contribute

Qualifications

• Customer service experience or equivalent emphasis on delivering a world-class experience.
• Desire to learn and adapt to new programs.
• Ability to work with associates at all levels and contribute to a positive work environment.

Responsibilities

• Handle purchases, returns, exchanges, store credits and discounts per SOP, and secure cash and documents.
• Use suggestive selling techniques and respond to customer inquiries.
• Assist with replenishing merchandise, store layout, recovery, housekeeping, and maintaining floor stock and fitting rooms.
• Maintain knowledge of product information, POS instructions, promotions and advertising.

Skills

Customer service

Team collaboration

Learnability

Job description

Customer Service Representative

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.

We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.

We Have Immediate Openings – Start Right Away!

• Competitive hourly rates


• Flexible schedules to meet your availability!


• Tuition reimbursement


• Generous employee discount on first purchase


• Ongoing discounts on purchase made at any Tailored Brands store.

What You Bring

• Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.


• Desire to learn and adapt to new programs.


• Ability to work well and consult with associates at all levels and contribute to a positive work environment.

Our Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to:

• Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents.


• Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.


• Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas.


• Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.