Customer Service Representative Part-Time

NH Ross, Inc.; Middle Island (NY); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

401(k) matching

Health insurance

Life insurance

Paid time off

Referral program

Job summary

NH Ross, Inc. is seeking a customer service representative to join our small Long Island office. You will handle high volumes of inbound and outbound calls, provide accurate information on products and services, and resolve inquiries in a timely, professional manner.

This part-time role offers a path to full-time, within a friendly, collaborative team. A minimum of one year in clerical or customer service is required, and a high school diploma or equivalent is preferred.

Qualifications

• Proven experience in customer service or a related field.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Problem-solving skills and a proactive approach to customer service.
• Familiarity with customer service software and tools.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively in a team environment.
• High school diploma or equivalent; additional education or certification in customer service is a plus.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints in a timely and professional manner.
• Maintain records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Contribute to the continuous improvement of customer service processes and policies.
• Stay updated on product offerings and promotions to effectively assist customers.

Skills

Interpersonal communication

Customer service

Multi-tasking

Problem-solving

Teamwork

Organizational skills

Adaptability

Education

High school diploma or equivalent

Tools

Customer service software

Job description

NH Ross is excited to welcome driven, upbeat, and ambitious team players to join our dynamic and expanding service company, proudly serving Long Island for over 55 years. We have openings for customer service representatives who thrive in collaborative team settings and excel in a small office environment. Candidates should be comfortable managing high volumes of inbound and outbound calls, possess strong computer skills, and have experience in clerical or office tasks. (Minimum 1 year of experience required). This is a Part-Time position with the opportunity for Full-Time.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints in a timely and professional manner.
• Maintain records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Contribute to the continuous improvement of customer service processes and policies.
• Stay updated on product offerings and promotions to effectively assist customers.

• Proven experience in customer service or a related field.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Problem-solving skills and a proactive approach to customer service.
• Familiarity with customer service software and tools.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively in a team environment.
• High school diploma or equivalent; additional education or certification in customer service is a plus.

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Referral program