Customer Service Representative (Onsite, Mandarin Required)

thinkacademyus; San Jose (CA); Hybrid; USD 34.000 - 39.000; Vollzeit

Benefits dieser Stelle

401(k) Match

Health, vision, dental insurance

Zusammenfassung

Think Academy US is seeking a Mandarin-speaking Customer Service Representative in San Jose, CA for a full-time role with evening shifts and a 40-hour work week. The position requires Mandarin fluency and the ability to work remotely on Sundays.

You will support enrolled students and families, coordinate class changes, address inquiries, and collaborate with teaching and operations to ensure a positive learning experience.

Qualifikationen

• Bachelor's degree or above.
• Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
• Comfortable working long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
• Experience in the education industry is a plus.
• Strong communication, problem-solving, and interpersonal skills.
• Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.

Aufgaben

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Kenntnisse

Mandarin fluency

Customer service

Ausbildung

Bachelor's degree or above

Jobbeschreibung

Job Title: Customer Service Representative (Mandarin Required)

Location: San Jose, CA

Job Type: Full-Time, 40hrs/week (W2)

Pay Range: $ 25 -28/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US ( www.TheThinkAcademy.com ), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Key Responsibilities:

Customer Support

Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.

Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

Monitor student progress and parent needs, ensuring a positive learning experience.

Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

Handle parent feedback and concerns professionally and empathetically.

Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

Document customer feedback and service interactions accurately.

Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Qualifications

• Bachelor's degree or above.
• Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
• Comfortable working long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
• Experience in the education industry is a plus.
• Strong communication, problem-solving, and interpersonal skills.
• Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.

Work Hours:

40 hours per week (one weekend date required)

Mon-Saturday: 1pm-10pm (break from 6:00-7:00pm)

Sundays WFH

Compensation & Benefits:

• $ 25 -28/hour + performance-based commission , targeted $50K-$74K/year
• 401(k) Match
• Health, vision, dental insurance

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.