Customer Service Representative - Onsite

S R International Inc; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

S R International Inc. is seeking a Customer Service Representative 2 for the Claims Division in Phoenix, AZ. You will support injured workers, attorneys, and insurance entities with claims access, process records requests, and maintain databases.

Daily tasks include invoicing, payment follow-ups, and AMS activities while leveraging Google Sheets for reporting. This role emphasizes accuracy in access control, data entry, and cross-functional communication within the claims team.

Qualifications

• Experience providing customer service to diverse stakeholders.
• Preferred experience in call centers or customer support roles.

Responsibilities

• Provide customer service and assistance to injured workers, attorneys, paralegals, insurance carriers, and third-party administrators regarding claims and file access.
• Process and verify records requests to ensure appropriate permission and party interest before granting access.
• Research claim records using database systems, microfiche, and microfilm.
• Receive, date stamp, and distribute incoming mail to appropriate departments.
• Create and issue invoices for records requests, including calculating payment amounts and collecting payments.
• Follow up on outstanding payments by sending invoices and payment request letters.
• Update and maintain the Claims Division database with relevant information.
• Participate in Arizona Management System (AMS) activities, including daily huddles and staff meetings.
• Utilize computer knowledge and Google Suite (especially Google Sheets) to perform daily tasks.
• (Preferred) Apply call center experience to best support customer service functions.

Skills

Call center experience

Customer service

Google Sheets

Tools

Database systems

Job description

Job Summary: Customer Service Representative 2 – Claims Division (SOAZ# 13969, Phoenix, AZ)

• Provide customer service and assistance to injured workers, attorneys, paralegals, insurance carriers, and third-party administrators regarding claims and file access.
• Process and verify records requests to ensure appropriate permission and party interest before granting access.
• Research claim records using database systems, microfiche, and microfilm.
• Receive, date stamp, and distribute incoming mail to appropriate departments.
• Create and issue invoices for records requests, including calculating payment amounts and collecting payments.
• Follow up on outstanding payments by sending invoices and payment request letters.
• Update and maintain the Claims Division database with relevant information.
• Participate in Arizona Management System (AMS) activities, including daily huddles and staff meetings.
• Utilize computer knowledge and Google Suite (especially Google Sheets) to perform daily tasks.
• (Preferred) Apply call center experience to best support customer service functions.