Customer Service Representative (Multi Branch Support)

Security Finance; Janesville (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Excellent benefits

Monthly bonus potential

Community service

Job summary

Security Finance in Wisconsin is seeking a friendly, service-oriented individual to welcome customers at our branches, answer questions, and assist with loan applications and tax returns.

You’ll work on a team across multiple local offices, provide outstanding customer service in person and over the phone, and participate in paid on-the-job training with opportunities for advancement and a strong benefits package.

Qualifications

• No prior finance experience required; just bring your customer-centric attitude.
• Paid on-the-job training provided to learn the industry.
• Experience in customer service is a plus.

Responsibilities

• Provide outstanding customer service both on the phone and in-person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

Skills

Customer service

People skills

Communication

Tools

Loan processing software

Job description

• Do you thrive on making a positive, lasting impact on people?
• Do you have customer service experience?
• Are you looking for an opportunity to learn a new industry, with paid on the job training?
• Would you enjoy working in multiple locations in your area?
• Do you want multiple opportunities to advance you career?
• Do you want to work in an open, office environment?

Description

You’re the first face customers see and the most important memory, because you’ll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we’ll teach you the rest!

In this role, you can expect to:

• Provide outstanding customer service both on the phone and in-person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

We offer:

• TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
• An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
• Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals!
• Community Service -As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
• Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story.

We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.

Job Description

This position will also support offices in the following surrounding cities:

Burlington, Fort Atkinson, Madison, and Beloit.