Customer Service Representative Moderate

American Public Life Insurance Company; Oklahoma City (OK); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Clinic available onsite and virtually

Fitness Center with state of the art equipment

Free Parking Garages

Walking Trails

Basketball and Pickleball Courts

Job summary

A leading insurance firm is seeking a Customer Service Representative to provide exceptional service to both internal and external customers in Oklahoma City. The role involves handling complex inquiries, documenting interactions accurately, and providing support to team members. Bilingual skills are desirable. The office features amenities such as a fitness center and walking trails, and offers flexible working arrangements between home and office.

Qualifications

• Demonstrated ability to resolve complex customer inquiries.
• Proficiency in accurate documentation of customer interactions.
• Experience in a customer service role handling diverse inquiries.

Responsibilities

• Provide moderate to complex service to customers.
• Handle inquiries and service requests accurately and timely.
• Act as a resource for less experienced colleagues.

Skills

Verbal communication

Written communication

Customer service

Bilingual skills

Job description

Customer Service Representative Moderate page is loaded## Customer Service Representative Moderatelocations: Bermuda (BMU) Remotetime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR360\*Provides moderate to complex service to internal and external Customers, which may include employer groups, Account Managers, Brokers, employee/participant Customers, and/or individual policyholders, utilizing superb verbal and written communication skills; resolves moderate to complex Customer inquiries and completes moderate to complex Customer service requests with specific attention to detail, accuracy and timely handling in accordance with the business units operating practices, administrative procedures, and applicable regulatory and insurance laws.\*Handles moderate to complex work assignments, working independently with minimal guidance, and determines accurate application of existing processes and procedures. Utilizes experience and expertise in specific processing areas in order to handle assigned work tasks within established turnaround times, ensures Customer data is handled securely while meeting or exceeding the Customers needs in a timely and effective manner. This position may require the effective use of bilingual skills (verbal and/or written) at least 50 percent of the time.\*Accurately & concisely documents Customer inquiries, including escalated Customer inquiries, and actions taken within the appropriate system. Acts as a resource for less experienced Colleagues by providing guidance to team members, fellow company Colleagues, which may include Account Managers, consultants and Brokers, in specific areas of expertise; willingly steps in to provide leadership and accurate information while exhibiting a positive attitude centered around mutual Colleague and Customer respect. Attends training and serves a team member on LEAN teams and special project teams when requested.**Our Home Office in Oklahoma City features numerous onsite amenities and our open work environment helps foster teamwork. The majority of our Colleagues split their time between working from home and coming to the office, depending on their role and business needs.**Onsite Amenities include:• Medical Clinic available onsite and virtually• Waterfront Grill• Free Parking Garages• Walking Trails• Basketball and Pickleball Courts• Fitness Center with state of the art equipment and personal trainingAt American Fidelity, we’re all about making a difference. Our Colleagues work hard to provide a different opinion to our Customers each day. Whether that’s through streamlined technology, personalized customer service, serving the community or enrolling our policy holders, everything you will do during your career at AF helps us provide a different opinion.