Customer Service Representative - Missouri

First Bank; Missouri; Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

First Bank is seeking Service Center Representatives to deliver excellent client experiences through the phone channel. You will handle Tier-1 inquiries, assess needs, and coordinate with Tier-2 specialists as required, while learning internal systems and standards.

The role operates a hybrid schedule with weekday afternoons and rotating Saturdays. Strong emphasis on documentation, knowledge sharing, and teamwork with a focus on customer satisfaction.

Qualifications

• High school diploma or GED required.
• At least 1 year of client service experience.
• Call center experience is preferred.
• Spanish bilingual is a plus.
• Proficient with Microsoft Office and business software.

Responsibilities

• Serve as the first point of contact for Tier 1 support issues and service requests from clients via phone.
• Analyze client requests, set expectations, and forward to Tier-2 experts when needed.
• Search for answers through documentation, knowledge base, and communities to resolve informational requests.
• Contribute to individual, team and First Bank performance goals.

Skills

Spanish (bilingual)

Client service experience

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About This Role

Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.

Position Details.

About This Role

Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.

Work Schedule: 12:30 PM to 9:00 PM CST, Monday through Friday; 9:00 AM to 5:30 PM on rotating Saturdays (every third week), with one weekday off during weeks in which a Saturday shift is worked.

In this Role You Will

• Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
• Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
• Contributing to the accomplishment of individual, team and First Bank performance goals
• Learn internal systems, processes and master quality service standards
• Make connections with First Bank team members with whom you will be interacting most frequently

Qualifications, Competencies And Skills

• High school diploma or general education degree (GED) required
• A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
• Previous contact call center experience preferred.
• Bilingual a plus (Spanish)
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

A reasonable estimate of the current pay range is $16.60 - $18.50

About Us

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance.

At First Bank, we embrace a hybrid work environment which allows employees to work at an alternative location depending upon the needs of their job and team. The in-office days are designed to inspire increased collaboration, development, productivity, and quick decision making.

Hybrid schedules should include at least two full days in the office with more or all in-office days expected of our client facing teams and the groups that support them in the business.