Customer Service Representative - Manufacturing

Suburban Enterprises; Appleton (WI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Team Member Ownership

Safety Commitment

Career Growth

Continuous Learning

Collaborative Culture

Comprehensive Benefits: ESOP and 401(k

Job summary

Suburban Enterprises is hiring a Customer Service Representative - Manufacturing to be the main contact for contract manufacturing customers. You will manage forecasts, orders, and delivery commitments, and ensure ERP/MRP data integrity.

You will coordinate with Planning, Purchasing, Manufacturing, and Finance to address risks, update customers, and maintain accurate shipment and invoicing records. This role emphasizes accurate data and proactive communication.

Qualifications

• High school diploma or equivalent is required.
• Associate degree in Business, Supply Chain, Operations, Manufacturing, or related discipline with 1–3 years of experience preferred.

Responsibilities

• Serve as the primary day-to-day contact for assigned contract manufacturing customers.
• Provide timely, professional updates on orders, shipments, and changes to commitments.
• Translate forecasts and POs into ERP/MRP demand for planning and production.
• Coordinate with multiple departments to address risks and changes in demand or inventory.
• Enter and verify customer orders in the ERP system with accuracy.

Skills

Organizational skills

Communication

Collaboration

Customer service

Problem solving

Excel

Outlook

Word

Teams

Education

Associate degree in Business, Supply Chain, Operations, Manufacturing or related discipline

Tools

ERP/MRP systems

Job description

Take Ownership of Your Career and Shape Your Future!

Are you ready to become an Employee Owner? At Suburban Enterprises, you not only work for the company you own the company! The ideal candidate is happy where he/she is currently employed but is interested in a more self-directed work environment, increased responsibility, and the opportunity to grow into additional roles. We would like to hire someone interested in a career, not a job, who wants to do the work and be recognized for a job well done!

The Role – Customer Service Representative - Manufacturing

The Customer Service Representative is the primary contact for assigned contract manufacturing customers, coordinating forecasts, orders, and delivery commitments through shipment and invoicing. The role maintains accurate ERP/MRP data and scorecards, monitors demand and inventory risks, and coordinates cross-functional follow-up and customer updates. Functional departments retain responsibility for operational execution.

What You'll Do

• Serve as the primary day-to-day contact for assigned contract manufacturing customers.
• Provide clear, timely, professional, and fact-based updates on open orders, completion dates, shipments, shortages, delays, recovery actions, and approved changes to customer commitments.
• Obtain, review, and maintain rolling customer forecasts for the agreed planning horizon and translate forecasts and purchase orders into accurate ERP/MRP demand for material and production planning.
• Compare forecasts, purchase orders, and actual demand; communicate significant volume, timing, cancellation, and product-mix changes to Planning, Purchasing, Materials, Manufacturing, and Finance; and identify inventory, material, capacity, and delivery risks.
• Receive, review, and enter customer purchase orders and releases into the ERP system, verifying part numbers, quantities, revisions, pricing, requested dates, shipping requirements, and other applicable information.
• Coordinate with Production Planning and Operations to establish achievable customer commitment dates and review schedule status, material availability, capacity constraints, production progress, and recovery plans.
• Maintain a single, controlled record of the Customer Request Date, Suburban Commitment Date, Planned Completion Date, Actual Completion Date, and Ship Date for assigned orders.
• Review customer demand against finished goods, work in process, raw materials, and open purchase orders to assess inventory coverage, including customer-specific supermarket and finished-goods inventory against established targets and forecasts.
• Coordinate with Quality on customer requirements, defects, and corrective actions; Shipping and Logistics on shipment priorities, delivery requirements, and shipping instructions; and Finance on pricing, invoicing, credits, and account issues.

What You Bring (Required Experience)

• High school diploma or equivalent required. Associate degree in Business, Supply Chain, Operations, Manufacturing, or a related discipline and one to three years of experience in customer service, order management, manufacturing, supply chain, production control, or a related environment. An equivalent combination of education and experience may be considered.
• Strong organizational, communication, collaboration, customer-service, and problem-solving skills.
• Proficiency with Microsoft Excel, Outlook, Word, and Teams; ability to maintain and analyze customer and operational data.
• The ability to work effectively in a fast-paced environment, manage multiple priorities, and coordinate across functions without direct authority.

Bonus Points For (Preferred Experience)

• Experience supporting OEM, industrial, or contract manufacturing customers, as well as working knowledge of ERP/MRP systems, customer orders, inventory, item masters, BOMs, work orders, and manufacturing transactions preferred.
• Experience maintaining customer or operational scorecards and KPI reporting is beneficial.

What We Offer – Why Choose Suburban Enterprises?

• Team Member Ownership: Work for a company where your contributions directly impact your future

• Commitment to Safety: Safety isn't just a priority; it's our promise to you and your family

• Career Growth: This isn't just a job - it's a career path with opportunities for advancement
• Continuous Learning: Investment in your professional development
• Collaborative Culture: Work with a team that values respect, integrity, and excellence

• Comprehensive Benefits: Competitive pay, ESOP, 401(K) with employer match, and no healthcare premium increases for 4 years

Ready to Join Us?

Our high standards of service to our customers and clients require that we select only the top team members based on our culture and core values so please read and understand them or come with clarifying questions because we work, live, hire and promote by them. We will choose new team members with great care because the future of Suburban Enterprises rests with them. You are here because we believe in your character and abilities.

If you're passionate about innovation, committed to excellence, and ready to be part of a company that invests in its people, we want to hear from you. Help us create a better future through innovation and automation.

We are an equal opportunity employer.