Customer Service Representative (Loan Consultant II)

Lendmark Financial Services; Virginia Beach (VA); On-site; USD 46,000 - 50,000; Full time

Job summary

Lendmark Financial Services is seeking a Loan Consultant II at our Virginia Beach branch to deliver exceptional customer experiences while providing personal loan solutions. You will build a customer base through sales, loan extensions and merchant referrals.

Responsibilities include greeting customers, processing verifications, approving loans within limits, handling collections, and actively marketing branch products and services while meeting monthly goals.

Qualifications

• High School Diploma or GED required.
• 2–4+ years consumer finance or related experience.
• Cash handling, computer skills and strong customer service skills required.
• Ability to work with minimum supervision and communicate clearly.

Responsibilities

• Greet, assist and solicit individuals entering the office and via phone; verify credit and employment information.
• Process payments, distributions and provide loan recommendations.
• Approve loans up to lending limits and close loans.
• Handle collection accounts and maintain customer communications.
• Prepare reports, transactions, and documentation; manage branch cash drawer and deposits.
• Actively market branch products and services to customers.
• Perform additional duties as assigned by management.

Skills

Cash handling

Customer service

Excellent communication

Independent work

Education

High School Diploma or GED

Associates or Bachelor’s Degree

Tools

Microsoft Windows

Microsoft Excel

Microsoft Word

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

GENERAL SUMMARY:

The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.

MAJOR DUTIES/RESPONSIBILITIES:

• Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.
• Process payments, distributions, and make recommendations regarding loan approvals.
• Approve loans up to established lending limits and complete loan closings.
• Handle account activities related to collection accounts, including phone calls and face to face communications with customers.
• Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
• Actively market all branch products and services to individuals.
• Perform all other duties as assigned by management.

BASIC REQUIREMENTS:

• High School Diploma or GED from accredited institution
• 2-4 plus years consumer finance or related experience
• Cash handling; computer skills; customer service skills
• Ability to work with minimum supervision
• Excellent communication skills
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS:

• Associates or Bachelor’s Degree
• Bilingual, Spanish/English

COMPENSATION:

• The salary range for this position is $22/hr - $24/hr based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.
• This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORK ENVIRONMENT:

• Office Environment