Customer Service Representative (Loan Consultant I)

Lendmark Financial Services; Mount Airy (MD); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Paid time off

Quarterly incentive compensation

Job summary

Lendmark Financial Services in Maryland is seeking a Loan Consultant I to deliver exceptional customer experience while providing personal loan solutions. This role focuses on building a customer base through sales, loan extensions, and referrals.

Responsibilities include managing verifications, processing payments, approving loans up to limits, and promoting branch products. A high school diploma and 0–2 years in consumer finance are required; bilingual Spanish/English is a plus.

Qualifications

• High School Diploma or GED required.
• 0–2 years in consumer finance or related field.
• Cash handling and strong computer skills.
• Ability to work with minimal supervision and excellent communication.

Responsibilities

• Greet, assist and solicit customers; process verifications, record information, process payments, and close loans within limits.
• Prepare reports, maintain records, and operate branch cash drawer.
• Actively market branch products and services to individuals.
• Perform other duties as assigned by management.

Skills

Customer service

Cash handling

Excellent communication

Self-motivation/independence

Bilingual Spanish/English

Education

Associates or Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Windows

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

GENERAL SUMMARY:

The Loan Consultant I provides exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.

MAJOR DUTIES/RESPONSIBILITIES:

• Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face to face communications with customers.

• Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.

• Actively market all branch products and services to individuals.

• Perform all other duties as assigned by management.

BASIC REQUIREMENTS:

• High School Diploma or GED from accredited institution

• 0-2 years consumer finance or related experience

• Cash handling; computer skills; customer service skills

• Ability to work with minimum supervision

• Excellent communication skills

• Proficient working knowledge of Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS:

• Associates or Bachelor’s Degree

• Bilingual, Spanish/English

COMPENSATION:

• The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.

• This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORK ENVIRONMENT:

• Office Environment

If you are interested in a fast paced, high growth, team oriented and great culture environment, you’ll enjoy a career with us!