Customer Service Representative L2

LGC Group; Manchester (NH); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Bonus program

Medical, dental, and vision benefits

401(k) retirement plan with employer匹配

Job summary

LGC Standards in Manchester, NH is seeking a Customer Service Representative to ensure clear communication of customer needs and accurate order processing. You will support the Customer Service team on order projects and help maintain timely, correct orders.

Collaborate across departments to communicate requirements, prepare requested documents, and identify process improvements for better performance. Flexibility in work options is available.

Qualifications

• College Diploma in science, business or customer service.
• Commercial experience working in customer service or similar roles preferred.
• Experience using an ERP system such as Service Cloud would be an asset.

Responsibilities

• Work with the Customer Service team on specific order support projects.
• Organizing and dispersing customer inquiries.
• Ensure order specific requirements are promptly communicated to appropriate departments.
• Prepare and provide documents based on customer requests.
• Ensure orders are correct and up to date.
• Identify improvement opportunities and participate in establishing the department's performance metrics and CI programs.

Skills

Customer service

Communication

Organization

Attention to detail

Education

College Diploma in science, business or customer service

Tools

Service Cloud

Job description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

As a Customer Service Representative, you will be responsible for meeting customers’ requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency.

What you’ll do

• Work with the Customer Service team on specific order support projects
• Organizing and dispersing customer inquiries
• Ensure order specific requirements are promptly communicated to appropriate departments
• Prepare and provide documents based on customer requests.
• Ensure orders are correct and up to date
• Identify improvement opportunities and participate in establishing the department's performance metrics and CI programs

Qualifications

• College Diploma in science, business or customer service
• Commercial experience working in customer service or similar roles preferred
• Experience usingan ERP system such as Service Cloud would be an asset

Additional Information

What we offer (US based-employees):

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.