Customer Service Representative - Kodiak, AK

Kedia Corporation; Kodiak (AK); On-site; USD 35,000 - 50,000; Full time

Job summary

A global business services provider in Kodiak, AK is seeking a Customer Service Representative. Your role includes assisting customers through various channels, maintaining records of interactions, and resolving complaints. Ideal candidates will possess strong communication skills and a proactive service orientation. This fast-paced position offers opportunities for growth and innovation within a supportive team environment. Apply now for a chance to join a company that values your input and development.

Qualifications

• Strong oral and written communication skills are essential.
• Must demonstrate active listening and customer service abilities.
• Problem sensitivity is critical for resolving customer issues.

Responsibilities

• Provide information about products and services to customers.
• Maintain records of customer interactions and transactions.
• Resolve service or billing complaints for customers.

Skills

Active Listening

Service Orientation

Critical Thinking

Negotiation

Reading Comprehension

Tools

Autodialers

CRM Software

Microsoft Excel

Job description

Customer Service Representative - Kodiak, AK

Contract

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers\' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Tools

Autodialers — Autodialing systems; Predictive dialers; Automated attendant systems — Voice broadcasting systems; Automatic call distributor (ACD) — Automatic call distribution ACD system; Scanners and Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS).

Technology

Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email; Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM; Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook; Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat; Spreadsheet software — Microsoft Excel.

Knowledge Areas

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services, including needs assessment and customer satisfaction evaluation.
• Clerical — Knowledge of administrative and clerical procedures, file management, and office terminology.
• English Language — Knowledge of English grammar, spelling, and structure.

Skills

• Active Listening — Giving full attention, understanding points, asking appropriate questions, and not interrupting.
• Speaking — Communicating information effectively.
• Service Orientation — Proactively helping others.
• Persuasion — Encouraging others to change their minds or behavior.
• Reading Comprehension — Understanding written documents.
• Critical Thinking — Analyzing and evaluating information to solve problems.
• Writing — Clear written communication.
• Coordination — Synchronizing actions with others.
• Social Perceptiveness — Awareness of others\' reactions and reasons behind them.
• Negotiation — Resolving differences by bringing people together.

Qualifications (Abilities)

• Oral Comprehension — Listening to and understanding spoken information.
• Oral Expression — Communicating information clearly in speaking.
• Speech Clarity — Speaking clearly for understanding.
• Speech Recognition — Understanding spoken language.
• Written Expression — Writing clearly for the audience.
• Near Vision — Seeing details at close range.
• Problem Sensitivity — Detecting when something is wrong or likely to go wrong.
• Written Comprehension — Reading and understanding written information.
• Deductive Reasoning — Applying general rules to specific problems.
• Inductive Reasoning — Forming general rules from information.

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.