Customer Service Representative/Inside Sales Representative, Level 1

Daikin Group; Austin (TX); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Benefits on day one

Training programs available

Growth opportunities

Global company backing by Daikin

Résumé du poste

Daikin Comfort Technologies Distribution, Inc. in Austin, TX is seeking a qualified CSR/Inside Sales professional to handle customer inquiries and support the sales process.

You will respond to customers via phone, email, or in person, process orders, quotes, and deliveries, and collaborate with Branch/Regional leadership to grow territory coverage. The role requires knowledge of HVAC products, strong communication, and the ability to manage multiple tasks with accuracy.

Qualifications

• HVAC knowledge preferred.
• Proficient with Microsoft Office and basic data entry.
• Strong interpersonal and communication skills.

Responsabilités

• Maintain accounts and communicate new product launches to drive sales.
• Provide excellent customer service via face-to-face, phone, and email.
• Process orders, quotes, and delivery dates accurately.
• Advise on product substitutions based on cost or specs.
• Coordinate with branches and vendors to ensure timely shipments.
• Generate new and repeat sales through timely information.
• Educate customers on product terminology, features, and benefits.
• Maintain records and prepare sales Activity reports.
• Expand HVAC product knowledge with industry trends.
• Collaborate with management to resolve customer issues.

Connaissances

HVAC knowledge

Customer service

Microsoft Office

Communication skills

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Job Details

Posting Details

Posted on October 23, 2026

Locations

• AUSTIN, TX 78758, USA
• On-site
• Customer Service
• Full-Time
• Requisition #: CUSTO015520

Description

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Austin, TX branch. The CSR/Inside Sales Rep sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Why work with us?

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth Opportunities - there are immense opportunities to grow your career.
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position Responsibilities

may include:

• Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
• Provide excellent customer service via face to face, phone calls and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Participate in additional projects/activities to support ongoing business needs.

Nature & Scope

• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned tasks
• Work is closely supervised

Knowledge & Skills

• Knowledge of HVAC equipment/products is preferred
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
• Good phone etiquette and e-mail etiquette
• Ability to deal with high-volume customer traffic
• Effective verbal skills – must be able to explain fairly technical parts of information clearly
• Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
• Effective organizational skills and time management skills including ability to prioritize and multi-task
• High level of attention to detail and accuracy
• Ability to establish positive working relationships with internal and external customers and employees
• Ability to use good judgment and strong work ethics and integrity on the job
• Ability to understand and follow procedures, work instructions, and company policies

Experience

• 1 – 3 years of progressive sales experience

Education/Certification

• High School diploma or GED equivalent, some colleges preferred

People Management

No

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To

• Branch Manager / Supervisor, Customer Service

Qualified Applicants

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Equal Employment Opportunity

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition, (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.