Customer Service Representative III

A. O. Smith Corp.; Appleton (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Tuition assistance

Job summary

A. O. Smith Corp. is seeking a Customer Service Representative III in Appleton, WI, to assist customers with orders, stock checks, and inquiries. This role requires excellent computer skills, strong communication abilities, and 3+ years of experience.

The candidate will manage sales orders and inventory, inform customers of pricing and shipping, and handle all customer interactions professionally. A comprehensive benefits package, including medical and dental insurance, is offered.

Qualifications

• 3+ years of experience preferred, or 5+ years of experience/training.
• Proficient in computer skills, particularly in email and Windows.
• Ability to manage customer requests and complaints efficiently.

Responsibilities

• Manage parts sales order backlog.
• Utilize JDE information effectively while entering customer parts orders.
• Inform customers of parts prices and shipping dates.
• Check and confirm prices and discounts for customers.
• Handle customer requests and complaints in a professional manner.

Skills

Excellent computer skills in MS Word, Excel

Ability to respond promptly to customer needs

Strong communication skills

Ability to handle customer complaints professionally

Education

Bachelor's Degree in related field

Job description

Customer Service Representative III

Location(s): Appleton, WI, US, 54914

Business Unit: NAWT

Workplace Setting: Onsite

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

To assist customers with purchased orders, stock checks and general information. Acts as a liaison between customers and AO Smith regarding specialty questions and advice. Process orders for materials or merchandise received by mail, telephone, or personally from customers or company employees by performing the following duties.

Responsibilities

• Manage parts sales order backlog.
• Utilize JDE information effectively and efficiently while entering all customer parts orders into JDE
• Receive and handle customer requests and complaints via phone, fax or computer.
• Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer.
• Call customers when necessary to advise shipment delay and/or to obtain additional information.
• Check inventory and schedule shipment of customer orders.
• Follow-up on orders to ensure delivery by specified dates.
• Check and confirm, price and discount of customers.
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management including replacement parts field information, cross reference and parts bulletins.
• Handle irate customers in a professional manner.
• Participates in continued update and improvement of parts identification tools.
• Perform other duties as assigned by supervisor.

Qualifications

Bachelors Degree in related field with 3+ years experience preferred. Will consider candidates with 5+ years experience/training.

Additional Qualifications

• Excellent computer skills in MS Word, Excel, email and windows
• Responds promptly to customer needs and reque sts for service and assistance .
• Listens and remains open to others’ ideas.
• Gets clarification on instructions.
• Priorit izes and plans work activities.
• Follows through on commitments.
• Demonstrates accuracy and thoroughness .

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market: Appleton

Nearest Secondary Market: Oshkosh

Job Segment: Wastewater, Water Treatment, Customer Service Representative, HVAC, Engineering, Customer Service, Operations