Customer Service Representative II

Edward Elmhurst Health; Northbrook (IL); Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Annual Incentive Plan

Shift/holiday pay

Tuition Reimbursement

Free Parking

Health Savings Account Options

Retirement options with company match

Job summary

Endeavor Health in Northbrook, IL is seeking a Customer Service Representative II to join our call center team. The role is full-time with typical daytime hours, and involves handling general information calls, patient outreach, and order-related tasks to ensure accurate results and timely communication.

The position requires a High School diploma and 3+ years of experience in a call center or customer service setting, with multitasking ability and strong communication.

Qualifications

• High School diploma required.
• 3+ years of experience in customer service.
• Call center experience preferred.

Responsibilities

• Answer General Information calls for the Call Center.
• Report results (Critical reporting).
• Fax results (Call List).
• Troubleshoot specimen errors (LSI).
• Create tickets for issues and orders.
• Handle specimen add-on requests.
• Assist with supply ordering.
• Contact patients for recollections.

Skills

Multitasking

Call center

Education

High School diploma

Job description

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Customer Service Representative II
• Location: Northbrook, IL
• Full Time/Part Time: Full Time
• Hours: Monday-Friday,9am-5:30pm, rotating Saturdays

What you will do

• Call Center- Answering General Information calls
• Reporting results (Critcal reporting)
• Faxing Results (Call List)
• Trouble shooting specimen errors (LSI)
• Creating tickets
• Specimen add on requests
• Supply Ordering
• Contacting patients for recollections

What you will need

• Education: High School diploma
• Certification: none
• Experience: 3 or more years
• Unique or Preferred Skills: Multi tasking a must, Call center experience

Benefits

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence.

For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging - each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time.

We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you're just beginning your career journey or are a seasoned professional, you'll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.