Customer Service Representative II

Genuine Parts Company; North Dayton (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You may guide less experienced reps and support specific customers. The role includes order entry, quotes, and relationship-building to drive repeat business.

Responsibilities include handling orders, negotiating within parameters, expediting backorders, and ensuring inventory levels. Strong communication and multi-tasking are essential for success.

Qualifications

• High school diploma or GED with 3–5 years related experience.
• Excellent communication and customer service skills.
• Ability to multi-task, prioritize, and manage time.
• Strong computer skills and basic product knowledge.
• Reliable, organized, detail-oriented.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders via phone, fax, email, or walk-in.
• Builds relationships to drive repeat business and improve processes.
• Expedites backorders and prepares orders for shipment.
• Determines cost-effective shipping methods and may handle returns.
• Supports specific customers and assists junior reps.

Skills

Reliability / organization

Communication skills

Time management

Computer skills

Negotiation skills

Product knowledge (basic)

Education

High school diploma or GED with 3–5 years related experience

Tools

Microsoft Office

Job description

SUMMARY:

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES :

• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquiries.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.