Customer Service Representative II

Service Experts LLC; Hampton Bays (NY); Presencial; USD 40.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Top pay for performers

Generous PTO

Medical, Dental, Vision insurance

401(k) retirement savings

Life Insurance

Disability insurance

Descripción de la vacante

Service Experts in Hampton Bays, NY is looking for a Customer Service Representative II to handle customer calls, book appointments, and address billing inquiries with professionalism and one-call resolution. This role supports daily center operations in a fast-paced HVAC environment.

Requirements include at least 2 years in customer service, a High School Diploma or GED, and strong computer skills. The position offers competitive pay, generous PTO, and comprehensive benefits.

Formación

• High school diploma or equivalent required.
• 1 year experience in customer service or similar role preferred.
• Experience with computers and related systems in an office environment.

Responsabilidades

• Answer incoming calls from customers and route or handle calls.
• Maintain customer relations and ensure calls meet standards.
• Resolve customer questions, complaints, and billing inquiries by phone, email, or chat.
• Update customer records and document interactions.
• Assist with scheduling and dispatch as needed.

Conocimientos

Customer service

Communication skills

Multi-tasking

Teamwork

Educación

High School Diploma or GED

Descripción del empleo

Customer Service Representative II - Service Experts# Service Experts Careers## Customer Service Representative IIApply: Hampton Bays, New York: Hampton Bays (403): Full time: Posted Yesterday: R101788Welcome!The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center. **Location Address**: 219 W Montauk Hwy, Hampton Bays, NY 11946**Why You Should Join the Service Experts Team?**Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.**Join us and become an EXPERT!**Service Experts Company Perks and Benefits for YOU* **Top Pay for Top Performers*** **Generous PTO provided** + 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays) + 29 paid days off after your 2nd year of employment* Hold on to your more of your paycheck with Company-sponsored **Medical, Dental,** and **Vision Insurance programs*** Best-in-class **401(k) Retirement Savings Plan** with attractive **company matching** contributions* **Company-paid employee Life Insurance** with options for YOU and your Family!* **Short-term** and **Long-term disability** insurance options that will protect you and your family if you are unable to work* **Supplemental benefit programs** such as: Legal advice, pet insurance, and health advocacy programs **Key Responsibilities:*** Answers incoming phone calls from customers and assists call or routes call to appropriate person* Maintains good customer relations and ensures that all calls meet Service Experts’ standards* Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)* Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues* Maintains customer records by updating account information* Accurately dispositions calls in call monitoring software* Adheres to CPI compliance regulations when taking payments over the phone* Updates capacity planner whenever calls or booked, rescheduled or cancelled* Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response* Communicates with customers on the status of service calls* Assists with dispatching as needed* Continually maintains working knowledge of all company products, services, and promotions* Working with dispatch to improve accuracy in scheduling and speed of response* Reliable attendance and on-time job performance* Performs similar/other duties as needed or assigned **Qualifications:*** High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment* Experience or training the use of computers and related systems in an administrative office environment* Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.* Excellent customer-service, communication, and interpersonal skills* Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns* Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.* Ability to work effectively in both a team and an independent environment* Ability to make decisions based on established guidelines and procedures* Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence* Effective organizational and time-management skills. Must be able to prioritize work based on service demands* An understanding and knowledge of the HVAC/Refrigeration Industry is an asset **Annual Compensation Range:** $40,000.00 - $51,000.00• Minimum Experience: 2+ years• Minimum Education: High School Diploma/GEDEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.*The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.* *Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]*