Customer Service Representative I - FT - Days - Hybrid -MSS

Memorial Healthcare; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Memorial Healthcare is seeking a Patient Account Support representative to serve as the initial contact for inquiries about service issues on patient accounts. The role emphasizes accuracy, accountability, and strong customer service in a fast-paced billing environment.

You will review account history, coordinate with internal and external resources, assist with payment plans, and document actions to ensure timely and accurate resolutions while maintaining compliance and quality standards.

Qualifications

• High School Diploma or Equivalent (Required)
• Required Work Experience: None required.

Responsibilities

• Investigate and resolve patient account issues.
• Review patient account history and escalate issues to appropriate resources as needed.
• Respond to customer inquiries to ensure timely resolution of patient account issues.
• Assist with setting up payment plans and resolving billing errors.
• Document notes on patient accounts detailing issues and actions taken.

Skills

Accountability

Accuracy

Analysis & Decision

Customer Service

Financial Counseling

Change Management

Standards of Behavior

Workload Management

Education

High School Diploma

Job description

Summary

Serves as an initial point of contact and resource for internal and external inquiries regarding service issues on patient accounts.

Responsibilities

Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues. Refers/escalates issues to appropriate personnel as necessary. Receives and responds to customer inquiries to ensure timely and accurate resolution of patient account issues. Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors. Documents/notes patient accounts regarding identified issues and responses taken.

Competencies

ACCOUNTABILITY, ACCURACY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, FINANCIAL COUNSELING - PATIENT SERVICES, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, WORKLOAD MANAGEMENT

Education and Certification Requirements

High School Diploma or Equivalent (Required)

Additional Job Information

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required to type 35 wpm. Required Work Experience: None required.

Working Conditions and Physical Requirements

• Bending and Stooping = 0%
• Climbing = 0%
• Keyboard Entry = 80%
• Kneeling = 0%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 0%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 80%
• Running = 0%
• Sitting = 80%
• Squatting = 0%
• Standing = 80%
• Walking = 80%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 80%
• Distinguish Color = 0%
• Seeing - Far = 80%
• Seeing - Near = 80%
• Bio hazardous Waste = 0%
• Biological Hazards - Respiratory = 0%
• Biological Hazards - Skin or Ingestion = 0%
• Blood and/or Bodily Fluids = 0%
• Communicable Diseases and/or Pathogens = 0%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 0%
• Gas/Vapors/Fumes = 0%
• Hazardous Chemicals = 0%
• Hazardous Medication = 0%
• Latex = 0%
• Computer Monitor = 80%
• Domestic Animals = 0%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 0%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 0%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 0%

Shift

Primarily for office workers - not eligible for shift differential

Disclaimer

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [e-mail]