Customer Service Representative I

Ace Parking; Louisville (KY); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Vacation/Sick pay

Holiday pay

Discount programs

Job summary

Ace Parking in Louisville is seeking a Customer Service Representative I (CSR I) to greet travelers and provide information about ground transportation options in a friendly, professional manner. The role focuses on helping guests navigate the airport environment and deliver exceptional service.

The position emphasizes strong communication, teamwork, and reliability within a growing parking management company that values service, safety, and a positive guest experience; benefits include

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in various weather conditions.

Responsibilities

• Welcoming travelers to the airport with a smile and friendly greeting.
• Answering traveler questions about the ground transportation network.
• Directing travelers to the staging zone for their chosen mode of ground transportation.
• Using handheld devices to log and research ground transportation information.
• Interacting professionally with airport personnel, law enforcement, and ground transportation drivers to ensure the ground transportation policies, rules, and regulations.

Skills

Communication skills

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Tools

Handheld devices

Job description

About Us

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Job Details

Description

About Us

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision‑making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About The Position

As a Customer Service Representative I (CSR I), you will interact with the traveling public in a personable and professional manner to provide information about all ground transportation options. Come work for a growing Company with opportunities in the most exciting and dynamic customer service environment you can find!

Accountability

• Welcoming travelers to the airport/city with a smile and friendly greeting.
• Answering traveler questions about the ground transportation network.
• Directing travelers to the staging zone for their chosen mode of ground transportation.
• Using handheld electronic devices to verbally communicate, log, and research ground transportation information.
• Interacting professionally with airport personnel, law enforcement, and ground transportation drivers to ensure the ground transportation policies, rules, and regulations.

Communication

• Greet guests warmly and professionally, establishing a positive first impression.
• Provide clear directions and information on all ground transportation options.
• Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management.

Family

• Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department.

Exceptional Service

• Greet customers with a friendly and helpful attitude, assisting them with ground transportation options.
• Keep surrounding area clean and free of debris, including trash cans.
• Offer exceptional service by going the extra mile to assist customers with their needs.
• Offer assistance with parking and pick up directions as needed.

Profitability

• Maximize profitability by providing exceptional customer service.
• Perform cleaning and clearing debris from areas and walkways.
• Report any equipment malfunctions or maintenance needs for timely repairs.

About YOU

The ideal candidate has a passion for logistics and people. Other attributes include:

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in various weather conditions.

What We Can Offer You for All Your Hard Work:

• Vacation/Sick pay
• Holiday pay
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [e-mail] describing the accommodation.