Customer Service Representative I

Hale Products, Inc.; Denver (CO); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

IDEX is seeking a Customer Service Representative to be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience across BAND-IT products. This role handles orders, maintains records, and coordinates shipping with guidance from the Customer Service Manager.

Join a team focused on safety, continuous improvement, and exceptional service. The compensation range is $46,700 - $70,100 with a possible bonus, plus comprehensive US benefits including

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.

Responsibilities

• Handle incoming customer contact via email and phone.
• Ensure pricing accuracy before order confirmation.
• Enter orders into the ERP system (JDE) accurately.
• Coordinate shipping logistics and provide delivery updates.
• Respond to customer questions and process returns.
• Maintain CRM records and track customer complaints.

Skills

Interpersonal skills

Communication skills

Active listening

Time management

Adaptability

Problem solving

Attention to detail

MS Office

Customer service

Education

High School Diploma or GED

Tools

JDE ERP

CRM Dynamics

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

SUMMARY OF JOB RESPONSIBILITIES:

The Customer Service Representative acts as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This position handles customer complaints, processes orders, and provides detailed information about BAND-IT products. This position involves maintaining accurate records and is responsible for promoting a culture of customer satisfaction.

REPORTING TO : Customer Service Manager

DUTIES AND RESPONSIBILITIES:

• - Manage incoming customer contact (email, phone).
• - Ensure customer pricing is accurate prior to confirming an order with the customer.
• - Accurately input customer orders into ERP system, JDE.
• - Assist in coordinating shipping logistics.
• - Keep customers informed with delivery dates and other necessary communication updates.
• - Respond to customer questions and concerns.
• - Ensure an efficient and personalized customer experience for all customers.
• - Track customer complaints in CRM system/Dynamics.
• - Research customer complaints and create adjustments when required.
• - Process customer returns.
• - Foster a continuous improvement mindset.
• - Adhere to all company Environmental, Health and Safety (EHS) regulations, policies, and procedures.
• - Actively model IDEX values: Team, Trust, and Excellence.
• - Perform other related duties as assigned.

KNOWLEDGE, SKILLS, AND REQUIRED ABILITIES:

• - Excellent interpersonal skills, professional, positive, and courteous manner.
• - Strong written and verbal communication skills.
• - Demonstrated ability to convey ideas and solutions to others.
• - Effective time management and decision-making ability.
• - Ability to adapt to different customer personalities and changing situations.
• - Strong active listening skills.
• - Ability to understand and show compassion towards the customers.
• - Demonstrated ability to identify issues and find effective solutions.
• - Strong attention to detail.
• - Demonstrated knowledge of Microsoft Office products (Outlook, Word, Excel, etc.).

EDUCATION AND EXPERIENCE:

• - High School Diploma or GED.
• - 1 year of customer service experience, preferred.

KEY COMPETENCIES:

• - Safety and Security: The individual actively promotes and personally observes all safety procedures. The individual complies with Environmental, Safety, and Hazardous Communications requirements.
• - Operational Excellence: The individual is dedicated to providing organizational systems for measuring work. The individual seeks to reduce variances in organizational processes.
• - Interpersonal Skills: The individual remains open to other ideas and exhibits a willingness to try new things.
• - Relationships with Others: The individual works effectively with others, including superiors and colleagues. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
• - Problem Solving: The individual participates in the continuous improvement process by attending meetings and presenting problems and possible solutions to the appropriate personnel.
• - Communication and Contact: The individual communicates effectively both verbally and written with superiors, colleagues, and individuals inside and outside the Company.
• - Planning/Organizing: The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
• - Quality Control: The individual demonstrates accuracy, thoroughness, and monitors their own work to ensure quality. The individual delivers the highest quality products that meet the requirements of internal and external customers.
• - Adaptability: The individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events.
• - Dependability: The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance. The individual completes all duties as assigned, trains as required, and rotates into other departments as required.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $46,700.00 - $70,100.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.