Customer Service Representative - Hybrid

Randstad USA; Fowlerville (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

401K plan

Short-term disability

Life insurance

Job summary

Randstad, in partnership with The Hanover Insurance Group, is actively hiring Associate Adjusters to join the Level One Auto claims team on a temp-hire basis. The Hanover Insurance Group is a leading property and casualty insurer with a long history of growth and customer focus.

This role supports our claims operations by investigating, evaluating, and settling auto claims. You will handle non-complex auto claims, conduct outbound communications, review files, and update claims data.

Qualifications

• 2 years of experience in auto claims or similar.
• Associates degree or equivalent required.
• Experience with non-complex auto claims processing.

Responsibilities

• Process and pay non-complex auto claims for personal auto policies across multiple states.
• Review electronic claim files for completeness and gather missing information.
• Outbound calls to insureds, delivering clear options in a polite and empathetic manner.
• Obtain appraisals and update claim files in the network.

Skills

Customer Service

Organizational Skills

Communication

Critical Thinking

Decision Making

Investigations

MS Office

Time Management

Multi-tasking

Education

Associates (required)

Job description

Randstad in partnership with The Hanover Insurance Group are actively hiring Associate Adjusters to join their Level One Auto claims team starting on a temp-hire basis. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative, inclusive environment committed to your development and growth. It’s not just a job, it’s a career, and we are here to support you every step of the way.

As an Associate Adjuster, you will play a vital role in The Hanover's success by providing a critical service to the business and its customers. As a member of the Claims team, you will work in a dynamic and fast paced environment to help our customers after an unexpected event. In your role, you will investigate, evaluate, and help settle our customers’ claims. You will be responsible for meeting and exceeding goals and metrics that drive the success of the claims organization.

Responsibilities

• You are responsible for performing claim processing and payment functions on non-complex claims for personal auto policies in multiple states. Responsible for reviewing electronic claim files for completeness and following procedures for gathering missing information.
• Within specific guidelines, you are responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations. This is accomplished by responding in a polite, professional and empathetic manner, matching their needs with The Hanover’s services.
• Develops recognition of coverages, claim processing requirements, and related data processing systems. Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury or coverage issues.
• Utilizing established guidelines to obtain appraisals and other needed information from insured, advises insured as to proper course of action. Records additional information/data into the company’s network updating the electronic claim file.
• Applies basic communication skills to interpret caller’s inquiries and offers options. Sets up predetermined reserves which includes managing outbound calls to insured to confirm next steps. Collects and files bills/documentation and sends outbound correspondence as needed.

Skills

• Customer Service
• Organizational Skills
• Communication
• Critical Thinking
• Decision Making
• Investigations
• MS Office
• Time Management
• Multi-tasking

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• Associates (required)