Customer Service Representative (Hybrid)

Affinity Plus Federal Credit Union; Faribault (MN); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K matching up to 5%

Paid time off and wellness benefits

Job summary

Affinity Plus Federal Credit Union in Faribault, MN is hiring a Customer Service Representative (Hybrid) to support members with deposits, transfers, and card services. The role emphasizes accurate transactions, education on self-serve options, and building trust with members.

This full-time position offers a hybrid work model with in-person training for 90 days. Typical shifts are 8am-5:30pm Monday-Friday, with Saturday mornings; live near Faribault for in-person requirements.

Qualifications

• 1+ years of customer service or professional experience working with people and/or cash handling experience required
• Ability to work independently as well as part of a team
• Strong verbal and written communication skills
• Time management to prioritize workload
• Flexibility to adapt in a dynamic environment
• Desire to provide exceptional service to members and employees
• Intermediate computer skills and ability to navigate multiple systems
• Sitting most of the day with some standing and light physical requirements
• Face-to-face interaction and coordination with colleagues

Responsibilities

• Assist members with accurate processing of deposits, withdrawals, transfers, and other transactions
• Provide education on self-serve options to members
• Verify endorsements and IDs on deposit transactions
• Execute wire or ACH transfers of funds
• Issue debit, credit, and gift cards instantly
• Troubleshoot card issues and online banking questions
• Balance cash drawer and branch vault with currency logs
• Perform other duties as assigned

Skills

Customer service

Communication

Time management

Teamwork

Independent work

Computer skills

Tools

Multiple systems navigation

Job description

Customer Service Representative (Hybrid)

Job Category: Banking-Branch Network

Requisition Number: CUSTO003763

• Posted : September 21, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Position Overview:

A Member Advisor with our Contact Center interacts with our members primarily through phone channels. In this role, a Member Advisor will assist members with every day transactions including deposits, cashing checks, transfers, etc… In addition this role will provide card support and assist members with Online Banking, all the while working to build strong and trusting relationships with our members.

Duties and Responsibilities:

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Qualification and Skills:

• 1+ years of customer service or professional experience working with people and/or cash handling experience required
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease
• Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch
• Working at a computer 98% of the day, utilizing the phone
• Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
• Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
• Lift, carry, push or pull up to approximately 50 pounds
• Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction

Required Work Schedule:
This is a full-time 40 hours/week position. Shift times may vary between 8am-5:30pm Monday-Friday and Saturday 8am-12pm. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

This is a Hybrid position and will have an in-person training period of at least 90 days in Faribault, MN. Ongoing, the position has the opportunity to work mostly virtual with a rotating full week in-person, in Faribault, MN, once every six weeks. Applicants should live within or near the Faribault community.

Compensation:

This position has a starting pay range of $17.05 — $21.55 per hour.

In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role’s responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate’s skills, experience, and other qualifications.

Total Rewards:

Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

Disclaimer

Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this Member Advisor position.

Application Deadline

Affinity Plus Federal Credit Union accepts applications on a rolling basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.