Customer Service Representative (Hybrid)

Kemper Corporation; Chesterfield, Northern (MO, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and dental plans

401(k) match

Tuition assistance

Paid time off

Employee discounts

Job summary

Kemper Corporation in Chesterfield, Missouri is seeking a Customer Service Representative to handle high volumes of customer calls with courtesy and accuracy. You will research and resolve inquiries, display empathy, and maintain service standards in a primarily in-office environment.

After 90 days, hybrid schedules may be available. Ideal candidates have a high school diploma, prior customer service experience, and may have insurance or call center background.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Insurance experience a plus; call center experience a plus.
• This is an in office role.

Responsibilities

• Answer customer calls.
• Display empathy and understanding of customer needs and wants.
• Research customer issues.
• Resolve customer inquiries accurately.
• Maintain service level standards (quantitative and qualitative measures).
• Other duties as assigned.

Skills

Verbal & written communication

Phone skills

Multi-tasking

Organization

Professional telephone skills

Education

High school diploma or equivalent

Job description

Location(s) Chesterfield, Missouri

Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

TEAM SUMMARY:

Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators. Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.

POSITION SUMMARY:

As a Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone. The level and compensation will be commiserate with your experience. All new team members will be scheduled 9:30-6:00, Monday – Friday. After 90 days hybrid schedules (3 days in the office/2 days work from home) may be available.

LOCATION:

This position is located in Timberlake Manor.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Answer customer calls
• Display empathy and understanding of customer needs and wants
• Research customer issues
• Resolve customer inquiries accurately
• Maintain service level standards (quantitative and qualitative measures)
• Other duties as assigned

MINIMUM JOB REQUIREMENTS:

• High school diploma or equivalent required.
• Previous customer service experience required.
• Previous Insurance experience a plus
• Previous Call Center experience a plus
• This is an in office role.

REQUIRED JOB SKILLS:

• Prior experience in a role utilizing verbal, written communication, and professional telephone skills
• Experience that reflects ability to represent the company in a professional manner.
• Proven track record of multi-tasking ability
• Examples of organization skills and ability to prioritize work

CANDIDATE PROFILE:

• Highly motivated and natural self-starter, independent thinker, great planner, and team player
• Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
• Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
• Manage information in a visually appealing and easy to understand method
• Drive results across a team of dynamic communicators and professionals
• Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
• Possesses a continuous improvement mindset

COMPETENCIES NEEDED:

• Decision Quality – making good and timely decisions that keep the organization moving forward
• Drives Results – consistently achieves results under difficult circumstances
• Action Oriented – takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates – building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively – develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Values Differences – recognizes the value that different perspectives and cultures bring to the organization
• Nimble Learning – actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders

An Equal Opportunity Employer, M/F/D/V Eligible employees may enjoy benefits such as:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper at a Glance

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers.

Alliance United Insurance Company is not rated. We value diversity and strive to be an employer of choice.

Benefits eligibility may vary based on position classification, scheduled hours, work location, temporary or contingent status, independent contractor status, SkillBridge participation, and applicable plan terms.