Customer Service Representative – Healthcare

Maximus; Phoenix (AZ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Company-paid medical coverage

Tuition reimbursement

401(k) with company match

Paid time off & holidays

EAP and wellness resources

Flexible schedules

Job summary

Maximus in Phoenix, AZ is hiring Customer Service Representatives to support individuals navigating healthcare benefits. The role offers on-site work, comprehensive training, and a starting pay of $18.22 per hour plus potential bonuses up to $2,880.

You'll handle routine inquiries across channels, use standard systems, and maintain knowledge of client regulations. A 6-month CS background and HS diploma are required, with overtime and holiday shifts possible.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times.
• Excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Must participate and certify in internal CCO training to begin this role.
• Medicare training to complete Tier I requirements later.
• May be required to work overtime and scheduled holidays.
• On-site at our office location is a key requirement; no remote option until after one year of employment with good performance.

Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple channels (phone, emails, web chats, or letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Provides feedback on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring to published materials or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner using pre-scripted responses.
• Follow policies and SOPs including timesheets and HIPAA rules.
• Utilize standard technology such as telephone, e-mail, and web browser to perform duties.
• Assist callers with filling out online applications and submitting electronically to plan provider for processing.
• Complete basic call logs related to phone inquiries and refer calls as needed to CSR Lead.
• Maintain up-to-date knowledge of client regulations and policies.
• Report problems via the online system for resolution.

Skills

Customer service

Interpersonal skills

English proficiency

Education

High School diploma or equivalent

Job description

[1] Youtube Video

Location: On-site in Phoenix, AZ

Starting Pay: $18.22/hr. plus up to $2,880 in bonus opportunities for eligible new hires*

Schedule: Limited-Service Full-Time positions available

Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Difference by Helping People Navigate Healthcare with Confidence

Are you passionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

• Competitive Compensation:




• $18.22/hr base pay + 10% shift differential

*

Potential bonus opportunities are up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

• Comprehensive Insurance Coverage: Company-paid medical coverage




• Tuition Reimbursement: Support for ongoing education and development




• Future Planning: 401(k) with company match




• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays




• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs




• Work/Life Balance Support: Flexible schedules that meet your lifestyle




• Career Growth: A supportive environment with development and promotional opportunities




• Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply. Bonus amounts and payout timing may vary.

References

Visible links

1. https://youtu.be/xb0KscMD92s

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).




• Calls are basic and routine.




• Uses computerized system for tracking, information gathering, and/or troubleshooting.




• Provides feedback when needed, provide input on call trends, processes, procedures, and training.




• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

'- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules




• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties




• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing




• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller




• Refer calls as required to CSR Lead




• Maintain up-to-date knowledge of client regulations and policies




• Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

'- High School diploma or equivalent with 6 months of customer service experience.

• Must be able to speak and read English clearly, professionally and fluently.

'- Ability to work within established turnaround times

• Must have excellent interpersonal skills and the ability to organize simultaneous tasks




• Ability to work as a member of a team




• Must participate and certify in internal CCO training to begin this role.




• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.




• May be required to work overtime and scheduled holidays.




• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$18.22

Maximum Salary

$18.22