Customer Service Representative — Growth & Impact

Mr. Electric LLC; Johnson City (TN); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Sedera Medical

Direct Health Care system

3% 401k match

Paid Holidays

Paid Time Off

Job summary

Mr. Electric LLC in Johnson City, TN is seeking a Customer Service Representative to be the first point of contact for customers, schedule jobs, and ensure a high level of service. You will collaborate with service technicians and team members to deliver an exceptional customer experience.

The role emphasizes strong communication, data entry, and proficiency with CRM systems, with training provided and opportunities for growth within the company.

Qualifications

• 2+ years of administrative experience
• Strong written and verbal communication skills
• Familiarity with CRM systems

Responsibilities

• Answer customer calls and schedule jobs according to customer needs
• Follow up with customers to determine if they want to proceed with unsold work and address concerns
• Manage multiple systems within the company to maintain organization per established processes

Skills

Strong communication skills

Tools

CRM systems

Job description

Mr. Electric LLC in Johnson City, TN is seeking a Customer Service Representative to be the first point of contact for customers, schedule jobs, and ensure a high level of service. You will collaborate with service technicians and team members to deliver an exceptional customer experience.

The role emphasizes strong communication, data entry, and proficiency with CRM systems, with training provided and opportunities for growth within the company.