Customer Service Representative - German

the LEGO Group; Tempe (AZ); On-site; Confidential; Full time

Benefits offered by this job

Family Care Leave

Life & Disability Insurance

Headspace wellbeing

Colleague Discount

Bonus scheme

Hybrid work model

Job summary

The LEGO Group in Tempe, AZ seeks a Customer Service Representative for our North American contact center. This permanent role supports LEGO fans worldwide during peak season and offers a hybrid schedule after a four-week in-person training in our new building.

You'll answer inquiries in English and German by phone and email, handle order status and product questions, and build friendly relationships while using IT tools.

Qualifications

• Fluency in English and German is required.
• Customer service experience preferred.
• Willingness to work in Tempe, AZ in a hybrid setup.

Responsibilities

• Respond to consumers in English and German via phone and email.
• Handle topics from order status to product questions.
• Build strong relationships with consumers in a friendly manner.
• Use IT tools to support consumer requests.
• Adapt to various shifts after training.

Skills

English

German

Customer service

Tools

IT skills

Job description

Job Description

Just imagine joining a team that speaks a world of different languages. Now experience it for real.

About The Role

This permanent role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working.

Training will be held in person in our brand-new building in The Beam on Farmer in Tempe. This classroom-based training will take 4-5 weeks.

As a Customer Service Representative, you'll be responding to LEGO fans from all corners of the world during our peak season.

We offer a starting salary of $46,450 per annum plus fantastic benefits including a performance based/discretionary bonus. Full in-person training will be given with an up to 4-week induction followed by on-the job support.

We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training.

Our team tackles millions of queries each year, covering everything from building tips to troubleshooting and hunting down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!

Where you’ll spend your time

• You will spend the first four weeks getting to know your new colleagues, learning about the bricks and settling into the LEGO culture during your induction training. The time of these training programs will be 9 00am to 5 00pm MST Monday through Friday; but are subject to change.
• We are currently hiring for multiple shifts with flexible, scheduled, start times (even at the half hour), ranging from 8 00am to 12 00pm.
• Full-time employees work 5 days a week, with a maximum of four weekend days scheduled in a four-week period, based on volume. This will go into effect once you have completed the 4-week training program and are ready to work independently.

Why you’re the perfect match

If you can keep cool when LEGO mini figures are losing their heads, then we want you on our team! You’ll bring energy, compassion, and fluency in English and German.

What You’ll Be Doing

• Respond to consumers in both English and German - spoken and written.
• Engage with consumers via phone and email. Handling a range of topics from order status and account issues to digital experiences and product quality queries.
• Build strong and lasting relationships with consumers in a fun and engaging manner.
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts to ensure we provide an exceptional service.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
• Your workplace – You'll find this at the top of this advert and when you join the team, we'll confirm this with you.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.