Customer Service Representative - Full Time Spay/Neuter Services

Central California Society for the Prevention of Cruelty to Animals (CCSPCA); Fresno (CA); Sur place; USD 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental & Vision Insurance

Supplemental insurance such as cancer,

Life Insurance

Vacation and Sick Leave

11 Holidays per year

401(k) with employer contribution (for

Employee pet care discounts

Résumé du poste

Central California SPCA in Fresno is seeking a friendly, team-oriented receptionist to provide excellent customer service to adopters and clients visiting our Spay/Neuter Services. You will schedule appointments, maintain EMR records, manage payments, and support daily operations with compassion.

This temp-to-hire role offers $17.50 per hour, about 40 hours per week, Monday through Friday, with health and other benefits available after eligibility.

Qualifications

• Reliable attendance and strong work ethic.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• High School Diploma or equivalent.
• Ability to handle stressful situations and good problem solving skills.
• Ability to work cooperatively with a diverse group of people.
• At least 6 months prior customer service experience answering phones and money handling experience.
• High comfort level with computers specifically a working knowledge of Microsoft products.

Responsabilités

• Schedule and manage client appointments using practice management software.
• Maintain accurate electronic medical records (EMR) and client documentation.
• Monitor and track inventory, ensuring timely updates in the system.
• Manage the full client visit process, including check-in, service coordination, and discharge for surgical and vaccination appointments.
• Provide exceptional customer service with a friendly, professional, and compassionate approach.
• Communicate clearly with clients and relay important information to veterinarians and management.
• Educate clients on responsible pet ownership, animal care, and available services.
• Accurately process cash and credit card transactions.
• Maintain cleanliness and organization throughout the facility, including reception, exam rooms, and common areas.
• Keep workstations clean and organized at all times.
• Stay informed on services, programs, and promotions to better assist clients.
• Promote services, programs, and donation opportunities in alignment with organizational policies.
• Follow all safety, sanitation, and disease control protocols.
• Perform general facility upkeep and support daily operations as needed.

Connaissances

Communication skills

Interpersonal skills

Multitasking

Computer literacy

Cash handling

Phone handling

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

We're looking for a team player to deliver excellent customer service in a personable, friendly manner to our adopters and clients who visit our Spay/Neuter Services at the Central California SPCA.

Key Responsibilities

• Schedule and manage client appointments using practice management software
• Maintain accurate electronic medical records (EMR) and client documentation
• Monitor and track inventory, ensuring timely updates in the system
• Manage the full client visit process, including check-in, service coordination, and discharge for surgical and vaccination appointments
• Provide exceptional customer service with a friendly, professional, and compassionate approach
• Communicate clearly with clients and relay important information to veterinarians and management
• Educate clients on responsible pet ownership, animal care, and available services
• Accurately process cash and credit card transactions
• Maintain cleanliness and organization throughout the facility, including reception, exam rooms, and common areas
• Keep workstations clean and organized at all times
• Stay informed on services, programs, and promotions to better assist clients
• Promote services, programs, and donation opportunities in alignment with organizational policies
• Follow all safety, sanitation, and disease control protocols
• Perform general facility upkeep and support daily operations as needed

Requirements

Qualifications & Expectations

• Reliable attendance and strong work ethic
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• High School Diploma or equivalent
• Ability to handle stressful situations and good problem solving skills
• Ability to work cooperatively with a diverse group of people
• At least 6 months prior customer service experience answering phones and money handling experience.
• High comfort level with computers specifically a working knowledge of Microsoft products

Benefits

$17.50/hour.

Temp to hire position. Approximately 40 hours/week.

Monday-Friday 7:00AM-3:30PM

• Compensation & Benefits (when eligible)
• Health Insurance
• Dental & Vision Insurance
• Supplemental insurance such as disability, cancer, accident insurance
• Life Insurance
• Vacation and Sick Leave
• 11 Holidays per year
• 401(k) with employer contribution (for qualifying hours)
• Employee pet care discounts