Customer Service Representative: Full-Time

TES Staffing; Warwick (RI); On-site; USD 10,000 - 60,000; Full time

Job summary

A staffing firm is seeking a dedicated Support Specialist in Warwick, Rhode Island. The ideal candidate will provide excellent customer service, manage inquiries, and resolve client issues in a fast-paced, collaborative environment. Candidates should have at least 3 years of relevant experience and strong communication skills. This role offers a supportive workplace with competitive benefits, including health care and paid time off.

Benefits

Health benefits

Paid time off

Employee assistance program

401k

Positive work environment

Qualifications

• Minimum of 3 years of client service or support-related experience.
• Experience with Microsoft Office and general computer use.
• Strong communication skills, including active listening and clear writing.

Responsibilities

• Provide excellent customer service and support to clients, team members, and partners.
• Handle incoming inquiries via phone, email, and internal systems.
• Troubleshoot and resolve client issues in a timely manner.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Support Specialist

TES Staffing

TES Staffing is proud to partner with our client in the search for a dedicated Support Specialist. This role is ideal for someone who thrives in a fast‑paced environment, values teamwork, and takes pride in providing excellent service and support.

We believe in building strong teams made up of problem solvers, clear communicators, and detail‑oriented professionals. Our client offers a positive and collaborative work environment where contributions are recognized, growth is encouraged, and support is always available.

Why Work with TES Staffing

At TES Staffing, we are excited to connect talented individuals with companies who value their employees. This position offers not only a chance to showcase your skills but also the opportunity to grow in a supportive, tech‑forward, and people‑focused workplace.

Benefits Include:

• Positive work environment where individual and team contributions are recognized
• Health benefits
• Paid time off
• Employee assistance program
• 401k
• Pay range: $18–$20/hr., eligible for overtime

The Position: Support Specialist

We are seeking a highly motivated, organized, and detail‑oriented individual to join our client’s team as a Support Specialist. The ideal candidate is service‑driven, able to manage multiple priorities, and comfortable working both independently and collaboratively.

Key Responsibilities:

• Provide excellent customer service and support to clients, team members, and partners
• Handle incoming inquiries via phone, email, and internal systems
• Troubleshoot and resolve client issues in a timely manner
• Maintain accurate records and documentation
• Learn and adapt to company processes, tools, and software
• Collaborate with team members to meet deadlines and achieve organizational goals

Work Schedule

This role requires flexibility to work varying shifts Monday through Friday. Scheduled shifts may include:

• 9:00 AM – 6:00 PM
• 10:00 AM – 7:00 PM
• 12:00 PM – 9:00 PM

The Ideal Candidate Will Have:

• High school diploma or equivalent (some college preferred)
• Minimum of 3 years of client service or support‑related experience
• Experience with Microsoft Office and general computer use
• Strong communication skills, including active listening and clear writing
• Ability to resolve client concerns with professionalism and empathy
• Excellent organizational skills and attention to detail
• Strong problem‑solving skills and willingness to learn