Customer Service Representative | Full-Time|

Heritage Health - Idaho; Post Falls (ID); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Life Insurance

Disability Insurance

403(b) plan matching up to 4%

Paid Time Off (PTO)

EAP and telehealth

Descrizione del lavoro

Heritage Health in Post Falls, Idaho, is hiring a full-time Customer Service Representative (CSR) to support patient check-in/check-out, coordinate scheduling, and manage insurance and Medicaid verifications. The role collaborates with medical staff to maintain efficient patient visits in a busy clinic.

The CSR will ensure accurate demographic data, collect co-pays, and uphold HIPAA standards while delivering compassionate, professional service to patients and families.

Competenze

• Minimum of two years of office experience; medical preferred.
• Familiarity with HIPAA regulations and patient confidentiality.

Mansioni

• Check in clients and update demographics, including insurance information.
• Verify Medicaid at each visit and obtain Healthy Connections authorization if needed.
• Ensure each account has a DMS screen and verify homeless and migrant/seasonal status.
• Answer multi-line phone system; take messages and deliver to providers.
• Schedule appointments using the practice management system.
• Make reminder calls for all scheduled clients.
• Collect co-pays; direct non-payers to billing/collections staff.
• Check out clients; organize charts; track no-shows and follow protocols.
• Handle self-pay appointments through Medicaid system to check coverage.
• Maintain waiting room cleanliness and order; perform general clerical duties.

Conoscenze

Office experience

HIPAA knowledge

Customer service

EHR familiarity

Strumenti

Athena EHR

Descrizione del lavoro

Heritage Health is seeking a full-time (1.0 FTE) Customer Service Representative (CSR) to join our team in Post Falls, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.

Why You Should Join our Dynamic Healthcare Team

Passionate Purpose:

We're committed to enhancing lives, every day.

Unmatched Support:

We are committed to a fun and supportive team environment.

Balanced Lifestyle:

No weekends or holidays, ensuring a healthy work-life balance.

Collaborative Care:

Work with a dedicated team to provide the best patient outcomes in the right settings.

Exceptional Rewards:

Competitive pay, and benefits

Benefits:

Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.

Life Insurance: Employer-paid for 1x annual salary up to $200k (optional coverage available for additional cost).

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.

Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher.

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.

Requirements

The Customer Service Representative (CSR) delivers exceptional service to all Heritage Health patients during the check-in and check-out process. This role collaborates closely with medical assistants and healthcare providers to ensure efficient and timely patient visits. The CSR also supports the implementation of Heritage Health policies and protocols to maintain operational excellence and a positive patient experience.

• Minimum of two years of office experience; medical preferred.
• Experience with Athena EHR systems preferred

Your Essential Duties:

• Checks in clients and updates demographics, including insurance information, at each visit.
• Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
• Ensures each account has a DMS screen and verifies current homeless and migrant/seasonal status.
• Answers a multi-line phone system for the clinic, takes accurate messages and delivers them promptly to providers or counselors.
• Schedules appointments for new and established clients using the electronic practice management system.
• Makes reminder calls for all scheduled clients.
• Collects co-pays from self-pay and third-party payer clients at each visit.
• Directs clients who are unable to pay their co-pay to the billing or collections staff.
• Checks out clients as needed.
• Creates and organizes client charts.
• Tracks No-shows and follows the No Show protocol.
• Processes all self-pay clients on the schedule through the Medicaid system to check for coverage.
• Maintains the cleanliness and order of the waiting room area throughout the day.
• Performs general office duties such as copying, faxing, scanning, and handling mail.

Your Success Factors

• Understanding of medical terminology and healthcare office procedures
• Familiarity with HIPAA regulations and patient confidentiality requirements
• Knowledge of electronic health records (EHR) systems (e.g., Athena)
• General understanding of Heritage Health policies and services
• Strong interpersonal and communication skills (verbal and written)
• Proficiency in using computers, office software, and scheduling tools
• Effective problem-solving and conflict resolution
• Ability to maintain professionalism and compassion under pressure
• Ability to handle sensitive patient information with discretion
• Ability to work independently and as part of a team

Job Overview

Working Conditions: Work is normally performed in a typical interior/office work environment in a medical clinic building. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind.

Physical/Mental Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• May lift up to 15 pounds at times.
• Must be able to access and navigate various departments of a given location.
• Must be able to complete tasks in a noisy or stressful environment.
• Must be able to adhere to process protocol.

Safety:

Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.